Relationship Officer/Manager position:

1 day ago

Kanpur, Uttar Pradesh, India Akshya Patra Services Full time ₹ 5,00,000 - ₹ 25,00,000 per year
Overview The Relationship Officer/Manager plays a pivotal role in driving the organization's growth by fostering robust and sustainable relationships with clients. In a competitive business environment, maintaining excellent client satisfaction is critical, hence this role focuses on not just acquiring new customers, but also nurturing existing relationships. The Relationship Officer/Manager acts as the primary point of contact between the organization and its clients, ensuring their needs are met and issues resolved promptly. This role is essential for building trust and establishing long-lasting connections that ultimately contribute to client loyalty and retention. By leveraging their understanding of client needs and market trends, the Relationship Officer/Manager drives strategic initiatives that lead to enhanced customer experience, increased revenue, and improved brand reputation. Their ability to synthesize client feedback into actionable insights is crucial, making them key enablers of an organization's customer-centric strategies. Key Responsibilities
  • Develop and maintain strong relationships with clients to ensure satisfaction and loyalty.
  • Act as the primary point of contact for clients, addressing their needs and concerns efficiently.
  • Identify opportunities for upselling or cross-selling additional products and services.
  • Conduct regular check-ins with clients to gauge their satisfaction and gather feedback.
  • Collaborate with internal teams to ensure seamless delivery of services and products.
  • Develop and implement strategies to improve client retention and relationship management.
  • Analyze client data to identify trends and opportunities for improvement.
  • Prepare and deliver presentations that highlight benefits and performance of services offered.
  • Maintain detailed records of client interactions and transactions in CRM systems.
  • Organize and participate in networking events to strengthen new and existing client relationships.
  • Stay informed about market trends, competitor offerings, and industry developments.
  • Resolve client issues in a timely and effective manner.
  • Conduct client onboarding and ensure a smooth transition and experience.
  • Monitor client accounts to ensure compliance with company policies and regulations.
  • Report on relationship management metrics, including client satisfaction scores and retention rates.
Required Qualifications
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 3-5 years of experience in a relationship management or customer service role.
  • Proven track record of achieving sales targets and enhancing customer relationships.
  • Strong knowledge of CRM software and customer relationship principles.
  • Excellent written and verbal communication skills.
  • Demonstrated ability to build rapport with clients and stakeholders.
  • Analytical mindset with problem-solving capabilities.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong networking and interpersonal skills.
  • Willingness to travel as necessary to meet clients.
  • Professional certification in relationship management or sales (e.g., CRM certification) is a plus.
  • Ability to work independently as well as collaboratively within a team.
  • Proficient in using Microsoft Office Suite and other relevant software.
  • Commitment to ongoing professional development and training.
  • Strong ethics, integrity, and a customer-first mindset.

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