Back Office Agent

1 day ago


Gandhinagar, Gujarat, India Outpace Consulting Services Full time

Hi,

We are hiring for the ITES Company for the Back Office - Transaction Processing (Utilities).

Key Skills:

a) Min 1 year experience in customer account transactions : billing adjustments, payment posting, account updates.

b) Validate and resolve meter reading exceptions (high/low consumption, missing or estimated reads).

c) Support service order completion: move-ins, move-outs, reconnections, disconnections.

d) Any Graduates.

Roles and Responsibilities :

  • Process customer account transactions: billing adjustments, payment posting, account updates.
  • Validate and resolve meter reading exceptions (high/low consumption, missing or estimated reads).
  • Review customer documents and requests for accuracy and compliance.
  • Support service order completion: move-ins, move-outs, reconnections, disconnections.
  • Familiarity with billing systems or meter data processes.
  • Understanding of consumption patterns, tariff plans, or service order types.
  • Update systems and workflow tools with accurate data.
  • Meet productivity, quality, and SLA targets.
  • Adhere to regulatory, security, and compliance guidelines.


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