Back Office Assistant

3 days ago


Gandhinagar, Gujarat, India Switchover Solutions Full time

Key Responsibilities

  • Process customer account transactions: billing adjustments, payment posting, account updates.
  • Validate and resolve meter reading exceptions (high/low consumption, missing or estimated reads).
  • Review customer documents and requests for accuracy and compliance.
  • Support service order completion: move-ins, move-outs, reconnections, disconnections.
  • Update systems and workflow tools with accurate data.
  • Meet productivity, quality, and SLA targets.
  • Adhere to regulatory, security, and compliance guidelines.

Required Qualifications & Skills

  • Graduate degree in any discipline.
  • Strong attention to detail and numerical accuracy.
  • Good communication skills.
  • Basic knowledge of MS Office.
  • Ability to learn new systems and processes.
  • Willingness to work in US office hours i.e. 6 PM to 4:30 AM.

Job Types: Full-time, Permanent

Pay: ₹25, ₹40,000.00 per month

Application Question(s):

  • Open to work in night shifts for a US client?

Work Location: In person



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