Manager - Techno- Functional Business Analyst

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager, Techno- Functional Business Analyst

In this role, we are seeking a highly skilled Techno Functional Business Analyst (Tech BA) to bridge the gap between business needs and technical implementation. This role requires close collaboration with engineering, DevOps, QA, and product teams to ensure secure, reliable, and scalable solutions. The ideal candidate will have hands-on experience in technical environments, CI/CD pipeline management, and software quality assurance.

Responsibilities

• Technical Oversight: Collaborate with Technology teams to ensure that proprietary software solutions are designed and implemented according to best practices for security, reliability, and scalability.
• CI/CD Pipeline Management: Oversee CI/CD practices by ensuring adherence to established standards. Optimize pipeline configurations to support efficient automated testing, continuous delivery, and deployment workflows.
• Quality Assurance: Work with QA teams to establish and enforce quality standards across project deliveries. Conduct sanity checks and release validations to ensure production readiness and minimal defects.
• Requirements Gathering & Analysis: Liaise with stakeholders to gather, analyze, and translate business needs into detailed technical requirements and user stories.
• Technical Documentation: Create and maintain system documentation, including process flows, technical requirements, and deployment guides.
• Cross-Functional Communication: Serve as a communication bridge between business stakeholders and technical teams, ensuring alignment on goals, timelines, and deliverables.

Qualifications we seek in you

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
• Relevant years of experience as a Technical Business Analyst, Systems Analyst, or similar role in a software development environment.
• Understanding of software development lifecycle (SDLC) and Agile/Scrum methodologies.
• Proven experience working with CI/CD pipelines, tools (e.g., Jenkins, GitLab CI, Azure DevOps), and related automation processes.
• Familiarity with QA methodologies and experience with test case validation, defect tracking, and release management.
• Excellent communication, analytical, and problem-solving skills.

Preferred Qualifications/ Skills

• Experience with cloud-based infrastructure (e.g., AWS, Azure, GCP).
• Knowledge of DevSecOps practices and integrating security into the CI/CD pipeline.
• Proficiency with version control systems (e.g., Git) and containerization technologies (e.g., Docker, Kubernetes).
• Experience with JIRA, Confluence, or similar collaboration and project management tools.
• Certifications such as CBAP, PMI-PBA, or Agile/SAFe certifications. (Optional)

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobManager

Primary LocationIndia-Mumbai

Education LevelBachelor's / Graduation / Equivalent

Job PostingSep 24, 2025, 8:52:55 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time