Retail Store Manager
7 days ago
The Retail Store Manager will be responsible for the day-to-day management of the store, maintaining the highest standards of customer service and brand presentation. This role requires a fashion-savvy professional with experience in luxury or premium retail—someone who understands clients' expectations, can build long-term relationships, and lead a team that reflects the brand's sophistication and ethos.
Key Responsibilities
- Oversee and manage daily store operations, ensuring a smooth client experience.
- Lead, train, and motivate a team of 8-12 staff members to deliver exceptional service.
- Build and maintain strong, long-term relationships with premium clientele.
- Represent the brand with poise, confidence, and professionalism at all times.
- Ensure store visual merchandising aligns with luxury brand standards.
- Collaborate closely with the Head of Department (HOD) on sales performance, targets, and client engagement strategies.
- Handle customer feedback, inquiries, and conflict resolution with tact and empathy.
- Maintain accurate reporting on sales, client interactions, and staff performance.
Ensure adherence to brand SOPs, hygiene standards, and store protocols.
Job Type: Full-time
Work Location: In person
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