CRM Executive – Luxury Garments

1 week ago

Madhapur Hyderabad Telangana, India Okatti Impex LLP Full time ₹ 3,00,000 - ₹ 48,00,000 per year

Job Title: CRM Executive/Officer/Manager – Luxury Garments

Company: Okatti Impex LLP

Brand: Maison Ava

Gender: Only Female

Location: [Madhapur, Hyderabad]

Salary Range: ₹25,000 – ₹40,000 per month (based on experience & expertise)

About Us

Maison Ava, a premium brand under Okatti Impex LLP, is a fast-growing name in the luxury garment industry. We are committed to delivering exceptional experiences to our clients and are looking for a skilled CRM Executive to join our dynamic team.

Key Responsibilities

  • Handle client communication through phone, email, and messaging platforms in a professional and timely manner.
  • Build and maintain strong relationships with customers, ensuring high levels of customer satisfaction.
  • Manage and respond to customer inquiries, complaints, and feedback with empathy and efficiency.
  • Assist clients with product details, order updates, and after-sales service.
  • Coordinate with internal teams to resolve client issues effectively.
  • Maintain accurate records of client interactions in the CRM system.

Requirements

  • Experience: Minimum 2–3 years of experience in customer service/CRM, preferably in luxury retail (shopping malls, premium apparel brands, jewelry stores, or similar).
  • Communication: Excellent verbal and written communication skills in fluent English.
  • Personality: Confident, well-groomed, and customer-oriented with the ability to handle high-value clients.
  • Skills: Strong interpersonal skills, problem-solving abilities, and professional email/phone etiquette.
  • Ability to multitask and manage client expectations in a fast-paced environment.

Why Join Us?

  • Opportunity to work with a growing luxury fashion brand.
  • Attractive salary package based on experience and expertise.
  • Dynamic and professional work environment.

How to Apply: Interested candidates can apply directly through Indeed with their updated resume.

Job Type: Full-time

Pay: ₹25, ₹40,000.00 per month

Work Location: In person

Speak with the employer

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