It Application Manager

1 week ago

Gurgaon, Haryana, India Blackberrys Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

  • Manage, support, and enhance Retail POS applications across all store locations.
  • Oversee SQL database administration, including query optimization, performance tuning, and troubleshooting.
  • Handle system integrations between POS, ERP, payment gateways, loyalty programs, and eCommerce platforms.
  • Collaborate with business teams to gather requirements and provide IT solutions for store operations.
  • Lead application rollouts, upgrades, and patch deployments with minimal downtime.
  • Ensure data integrity, transaction accuracy, and compliance with IT policies.
  • Work closely with vendors for POS-related enhancements, issue resolution, and SLA adherence.
  • Develop MIS reports, dashboards, and analytics for retail operations.
  • Provide L2/L3 support for critical POS and integration issues.
  • Document IT processes, SOPs, and maintain change logs.
  • Support IT audits, compliance, and security standards.

Preferred candidate profile

  • 7+ years of experience in IT application support, specifically in Retail domain.
  • Strong knowledge of POS applications Wondersoft or equivalent
  • Expertise in SQL (MS SQL) – database queries, stored procedures, and performance tuning.
  • Familiarity with retail workflows: billing, promotions, discounts, returns, loyalty, and inventory.
  • Strong problem-solving and analytical skills with ability to work under pressure.
  • Experience in working with cross-functional teams and external vendors.

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