MSP Program Manager

15 hours ago

Kanpur, Uttar Pradesh, India Pinnacle Group, Inc. Full time ₹ 5,00,000 - ₹ 10,00,000 per year

About PTR Global PTR Global is a leading provider of workforce solutions, specializing in optimizing contingent workforce management through innovative and strategic approaches. We partner with organizations to enhance operational excellence and drive workforce efficiency. Committed to diversity and inclusion, PTR Global fosters a collaborative and results-driven work environment.

Summary PTR Global is seeking an experienced MSP Program Manager to oversee the strategic and operational aspects of a large-scale Managed Service Provider (MSP) program. The MSP Program Manager will be responsible for managing day-to-day program operations, supplier performance, compliance, reporting, and key stakeholder relationships across staff augmentation and service procurement programs. The ideal candidate will have a strong operational background, experience managing teams, and expertise in Fieldglass or similar Vendor Management System (VMS) technologies.

Responsibilities Lead and manage the steady-state operations of the contingent workforce timekeeping, milestone billing, and supplier payment processes. Serve as the primary point of contact for procurement, finance, business operations, IT, and suppliers. Develop and execute strategic process improvements to enhance program efficiency and effectiveness. Drive supplier and manager outreach, ensuring seamless communication and compliance with program policies. Oversee daily escalations, program reporting, and operational issue resolution. Build and maintain strong relationships with procurement, finance, and other key business stakeholders to ensure program success. Monitor supplier performance, ensuring adherence to SLAs, KPIs, and compliance standards. Serve as the gatekeeper for customer service, managing escalations and problem-solving to enhance the stakeholder experience. Lead, train, and mentor a team of 4+ MSP professionals, ensuring high performance and professional growth. Collaborate with the Director of Operations on performance management, staffing needs, and team development. Foster a service-oriented team culture, ensuring a high-quality experience for all stakeholders. Ensure program adherence to contractual, legal, and regulatory requirements. Conduct audits and implement compliance controls to mitigate risks. Utilize advanced Excel and reporting tools to drive data-based decision-making and strategic improvements. Analyze program data to identify trends, forecast staffing needs, and drive operational efficiencies.

Requirements Bachelor's degree or equivalent work experience. 5-8 years of MSP experience, with a strong background in staff augmentation (service procurement experience is a plus). Experience managing teams (4+ direct reports) and leading operational functions. Fieldglass experience is required; expertise in other VMS technologies is a plus. Proficiency in Microsoft Excel (pivot tables, VLOOKUPs, data analysis) and PowerPoint. Strong ability to analyze program data, identify trends, and drive process improvements. Experience managing high-volume, high-intensity client programs. Proven ability to develop and execute savings initiatives based on client focus and market trends. Strong problem-solving skills with a solution-driven approach to managing escalations and program challenges.

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