International BPO Executive

2 weeks ago

Harsiddhi Society Ahmedabad, India Panacea Global Services Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Customer Service Representative (CSR) – International Inbound/Outbound Process (USA)

Location: Ahmedabad, India (On-site)

Work Type: Full-time | Night Shift (US Process)

About the Role

We are seeking a highly motivated and confident Customer Service Representative (CSR) for our international inbound process. The role involves handling inbound calls, engaging in cold calling, and providing excellent communication support for USA-based clients.

Key Responsibilities:

Handle inbound/outbound calls from US-based clients/customers in a professional and courteous manner.

Conduct outbound cold calls as needed to generate leads, follow up on inquiries, and promote services.

Build rapport with potential clients and effectively communicate company offerings.

Listen to customer needs, provide accurate information, and resolve queries.

Maintain call records, update CRM systems, and ensure data accuracy.

Meet daily/weekly calling and conversion targets.

Collaborate with the team to achieve overall process goals.

Requirements:

Excellent command of spoken and written English (US accent preferred).

Prior experience in international BPO/CSR/tele-calling (US or UK process) is an advantage.

Ability to handle cold calling with confidence and resilience.

Strong interpersonal skills with persuasive communication ability.

Comfortable working in night shifts (US timings).

Basic computer knowledge and ability to work with CRM tools.

Perks & Benefits:

Attractive salary with performance-based incentives.

Opportunity to work in an international process.

Training and development support to enhance skills.

Growth opportunities within the company.

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