Lead – Software Implementation

6 days ago

Mumbai Metropolitan Region, India EdgeVantage Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Location:
Mumbai ( 5 days of office job)

About Us
Our client is a
well-funded, high-growth startup
founded by alumni from
IIM A, B, C and XLRI
with a combined
60+ years of management consulting expertise
in
supply chain and sales transformation
.

We are on a
mission to redefine decision-making
for enterprises by leveraging
cutting-edge AI / ML and automation
. Our flagship SaaS platform empowers organizations to
optimize supply chains, unlock efficiencies, and accelerate growth
.

Rooted in the
Make in India
vision, we are building a product that competes globally while serving Indian enterprises at scale. This is your opportunity to
join our core leadership team
at a pivotal stage and shape the
future of supply chain automation
.

Role Overview
As
Lead – Software Implementation
, you will be
the bridge between our product and our customers' success
. You'll own
end-to-end deployment
of our AI-powered SaaS solution for
mid to
large B2B enterprises
, ensuring
seamless adoption, measurable business impact, and exceptional client experience
.

This role is perfect for someone who thrives at the
intersection of technology, operations, and client engagement
—someone who can
translate business needs into tailored technical solutions
and
lead clients confidently from project kick-off to successful go-live
.

Key Responsibilities

  • Own the Implementation Lifecycle – Drive deployments from scoping to go-live, ensuring every milestone delivers value.
  • Engage with Client Leadership – Collaborate with senior stakeholders to understand business requirements and customize solutions.
  • Orchestrate Cross-Functional Teams – Coordinate with internal product, tech, and support teams to deliver integrated, high-performance solutions.
  • Manage Risks & Timelines – Proactively track dependencies, flag bottlenecks, and keep projects on schedule.
  • Champion User Adoption – Conduct engaging training sessions, onboarding workshops, and post-launch optimization.
  • Be the Customer's Voice – Translate client feedback into actionable insights for our product roadmap.
  • Drive Retention & Impact – Ensure every deployment delivers tangible ROI, securing long-term client relationships.

What We're Looking For

  • 5+ years of experience in software implementation / delivery in B2B SaaS / enterprise technology.
  • Proven expertise in project management, stakeholder engagement, and solution configuration.
  • Domain exposure to manufacturing, distribution, or supply chain is a strong advantage.
  • Strong technical foundation: software, APIs, integrations, cloud platforms.
  • Exceptional problem-solving skills with the ability to simplify complexity for clients.
  • Excellent communication, facilitation, and relationship-building skills.
  • Bachelor's in Engineering / Computer Science or equivalent; Tier-1 academic pedigree and/or MBA from a reputed institution is a plus.

Skills: stakeholder management,distribution,ai,manufacturing,solution configuration,api,cloud platform,b2b,project management,saas,software implementation,integration,software,supply chain

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