2900-Manager - Data Ops

Customer Success At Innovaccer

Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.

About the Role

• The Data Ops Manager will be responsible for overseeing the successful delivery of data integration, analytics support, and operational excellence across multiple healthcare clients, with a strong focus on value-based care models.
• The manager will lead cross-functional collaboration with product, infrastructure, and database teams, ensuring seamless operations, adherence to SLAs, high data quality, and enhanced customer satisfaction. They will also be expected to provide thought leadership in identifying automation opportunities, optimizing cloud costs, and enabling actionable data insights to support customer outcomes.

A Day in the Life At Innovaccer

• Deliver insights to support value-based care decision-making.
• Own end-to-end customer delivery including BAU, upgrades, migrations, and issue resolution.
• Drive automation and optimize cloud resource usage and costs.
• Collaborate with cross-functional teams to ensure SLA-compliant, high-quality outputs.
• Lead project planning, resource allocation, and manage escalations.
• Track performance using OKRs and ensure continuous service improvement.
• Manage customer portfolio with a focus on CSAT.
• Provide team leadership, mentoring, and foster a culture of learning and accountability.
• Demonstrate strategic thinking, strong problem-solving, and effective communication.

What You Need

• 10+ years of experience in data integration, analytics support, or related fields, with at least 3+ years in a managerial role.
• Strong Experience of ETL and advanced SQL
• Hands on Analytics Tools (Power BI or Tableau) knowledge
• Fundamental ITIL Expertise
• Support Processes (SLAs, OLAs, Product or application support) 
• Familiarity with cloud platforms (AWS, Azure, or GCP) and cost optimization strategies.
• Proficiency in data troubleshooting, root cause analysis, and managing complex data flows.
• Experience in stakeholder management, customer engagement, and cross-functional leadership.
• Demonstrated ability to manage multi-million-dollar portfolios and ensure consistent delivery against customer expectations.
• Bachelor's or Master's degree in Computer Science, Information Systems, Healthcare Informatics, or related field.

Here's What We Offer

• Generous Leaves: Enjoy generous leave benefits of up to 40 days.
• Parental Leave: Leverage one of industry's best parental leave policies to spend time with your new addition.
• Sabbatical: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.
• Health Insurance: We offer comprehensive health insurance to support you and your family, covering medical expenses related to illness, disease, or injury. Extending support to the family members who matter most.
• Care Program: Whether it's a celebration or a time of need, we've got you covered with care vouchers to mark major life events. Through our Care Vouchers program, employees receive thoughtful gestures for significant personal milestones and moments of need.
• Financial Assistance: Life happens, and when it does, we're here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs, ensuring help is there when you need it most.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer:

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

About Innovaccer

Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare. For more information, visit

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