Salesforce Service Cloud Technical Lead

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewOur IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We're looking for people who bring great ideas and who make our partners' ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.
Job Description

We are looking for a motivated and enthusiastic Salesforce Technical Lead to join our Digital Experiences and Architecture group alongside talented Salesforce developers, architects and QA engineers. As the Salesforce Service Cloud Technical Lead, you are a key member of the Customer Support IT Engineering scrum team working on the delivery portfolio alongside a team of talented Salesforce developers. 

You will collaborate with engineering managers, product owners, development and architecture teams to produce technical design, build Salesforce solutions that add value to our products. You will ensure that business outcomes are understood and related user stories, and features are built following the industry best practices, document technical details and ensure they are delivered with quality. 

If you are someone who places a strong value on simplicity and are unafraid to challenge technical constraints to achieve an Agile design, then you may be the ideal candidate

Scope of Responsibilities/Expectations

• Lead solution design sessions with business partners, product owner(s), and development teams, translating requirements/business rules into detailed technical designs.

• Prepare technical specifications,  business processes, process flows, data models and design documents.

• Collaborate with cross-functional IT teams and Enterprise Architects to understand the integration requirements, advise on the Salesforce architecture solutions.

• Design and implement Salesforce integration architecture solution process, and data integration with Salesforce applications and other enterprise systems using API framework, and 3rd party APIs.

• Design and develop high-quality, scalable, and efficient Salesforce solutions using Lightning Web Components (LWC), Lightning Web Runtime (LWR), Apex, Flows, etc.. 

• Understand and advocate best practices in high-level system designs.

• Improve architecture and optimize performance of very complex software systems.

• Work with extended IT Architects, engineers to plan, design, implement and deploy business solutions within sprint delivery cycles.

• Prepare and maintain a roadmap for implementing software engineering practices to achieve higher code quality.

• Identify and drive continuous improvement initiatives to improve product quality, reduce technical debt and innovation.

• Own the development and implementation of business deliverables. 

• Stay updated with Salesforce releases and new features.

Basic Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field from an accredited college or university. 

• 7+ years of Salesforce experience, including hands-on experience in designing, developing and deploying business solutions on Salesforce Service Cloud platform is required.

• 3+ years of experience in leading Salesforce development teams

• Experience working on Salesforce Integrations along with core development skills, integrating Salesforce with third party SaaS and ERP applications.

• Deep understanding of Salesforce Service Cloud product capabilities, APEX, SQL/SOQL, LWC, LWR (preferred), Flows, Visualforce, XML/JSON, Javascript, SOAP and REST techniques

• Experience with Salesforce platform production deployments using CI/CD pipeline and working in an agile methodology environment

• Experience working in a DevOps setting using latest DevOps tools such as Jekins, GitHub, Bitbucket, Jira, SonarQube and Dynatrace.

• Experience in Agile Scrum or SAFe frameworks.

• Ability to communicate ideas to architects, technical teams and business partners.

• Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanNo

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

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