Salesforce Service Cloud Developer

1 day ago

bangalore, India Axiom Software Solutions Limited Full time

We are seeking a skilled Salesforce Service Cloud Developer to join our dynamic IT team at BLR-Anchor-ITPL-SEZ. This role involves designing, developing, and optimizing Salesforce Service Cloud solutions to enhance customer service operations and ensure seamless integration with other enterprise systems.________________________________________ Key Responsibilities• Custom Development: Design and implement custom solutions using Apex, Lightning Web Components (LWC), and Visualforce to meet business requirements.• Service Cloud Configuration: Configure and customize Service Cloud features, including Case Management, Knowledge Base, Service Console, and Omni-Channel Routing.• Integration: Integrate Salesforce with external systems using REST/SOAP APIs, middleware, and ETL tools to ensure seamless data flow.• Automation: Develop and maintain automation processes using Process Builder, Flow, and Workflow Rules to enhance service operations.• Performance Optimization: Monitor and optimize the performance of Salesforce applications to ensure high availability and reliability.• Collaboration: Work closely with cross-functional teams to gather requirements and translate them into technical solutions.• Documentation: Create and maintain detailed technical documentation for Salesforce configurations and customizations.________________________________________ Qualifications & Skills• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.• Experience: 5+ years of experience as a Salesforce Developer, with at least 3 years focused on Service Cloud projects.• Technical Skills: Proficiency in Apex, Visualforce, SOQL/SOSL, Lightning Web Components (LWC), and other Salesforce development tools.• Certifications: Salesforce Platform Developer I or II, Service Cloud Consultant, or equivalent certifications are highly desirable.• Integration Expertise: Experience integrating Salesforce with external systems using REST/SOAP APIs and middleware tools.• Automation Tools: Hands-on experience with Process Builder, Flow, and Workflow Rules.• Problem-Solving: Strong analytical and problem-solving skills to troubleshoot and resolve technical issues.________________________________________ Preferred Qualifications• Advanced Certifications: Salesforce Platform Developer II, Service Cloud Consultant.• Experience: Experience with Salesforce Field Service implementation.• Tools: Familiarity with DevOps tools like Git, Copado, or Gearset for version control and CI/CD pipelines.• Methodologies: Knowledge of agile development methodologies.

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