
IT Service Delivery Administrator
17 hours ago
IT Service Delivery Administrator
Chennai, IND
IT Service Delivery Administrator
Location: Chennai, Tamil Nadu, India, 600077
Company: Chart Industries
Ensuring Chart's Success…
Chart Industries is a leading global manufacturer of highly engineered equipment and solutions serving multiple applications in the Energy, Industrial, and Industrial Gas end markets. In March 2023 Chart Industries acquired the Howden Group, and the combined group is now represented in over 40 countries worldwide with over 11,700 employees. Our vision is to enable the vital processes of our customers and thereby promote a more sustainable world via our Nexus of Clean strategy. The combination of Chart and Howden furthers our global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture, energy recovery, nuclear, water treatment, mining, and LNG to name a few. Together with customer-focused service solutions, including an extensive service network and market-leading digital diagnostics, we support our customers through the complete lifecycle of their assets. At Chart we have a strong corporate identity and a clear purpose - you will be a member of our team shaping the future of the company and participating in helping our customers and the world tackle some of the planet's most pressing issues
What Will You Do?
To manage global service desk calls by following structured processes, maintaining case records, liaising with relevant departments and ensuring all requests are dealt with effectively
Ability to manage workload according to ITIL best practices
To process all logged calls in a timely manner and within agreed SLA
To ensure that calls they are responsible for are continually managed, progressed and that end users are provided with sufficient detail through to resolution
To follow documented service delivery processes and to assist with major incident management and escalation
To ensure that the GSC teams achieve targeted KPI's
To create self-help knowledge articles based on implemented, proven provided solutions
Your Physical Work Environment Will Require…
Strong troubleshooting skills and clear problem resolution ability
Ability to work under pressure and to targeted timescales
Excellent communication skills, both oral and written, in English language
Confident and diplomatic with experience of working with different cultures
Proven experience of working in a global support team
Proven experience in customer support
Your Experience Should Be…
Experience : Min 3-5 Years
Qualification : BSC Computer Science, BCA, MSC IT, Engineering in Computer Science / IT
Technical capability in Microsoft desktop support
Experience of IT service delivery and using service desk solutions
Experience of following documented processes
Excellent communication skills, both oral and written, in English language
Proficient use of Microsoft Office products
Attention to detail and the ability to rapidly switch between competing priority issues
Very good knowledge needed in local IT to support the business in India which includes basic Knowledge of CCTV systems and network hardware's (Network Switches, Access Points, Cabling & Firewalls) support, Troubleshooting and setup.
Chart Industries is an equal employment opportunity (EEO) employer and will not discriminate against any employee or applicants because of his or her race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information or any other reason prohibited by law. Additionally, it is and shall continue to be our policy to provide promotion and advancement opportunities in a non-discriminatory fashion.
Chart complies with applicable local, state, and federal statutes governing "equal employment opportunity" and nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training.
-
Regional Service Delivery Manager
2 weeks ago
Chennai, Tamil Nadu, India Accel It Services Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRole - Regional Service Delivery Manager Location: Chennai & MumbaiCompany: Accel IT Services, a division of Accel ltd.About Us:Accel IT Services, a division of Accel Limited, is a reliable and long-term digital transformation partner for IT, VSAT and enterprises customers. The company specializes in Warranty and Logistics Management Services, Infrastructure...
-
Delivery Boy
7 days ago
Chennai, Tamil Nadu, India Karnila Delivery Services Full time ₹ 2,00,000 - ₹ 6,00,000 per yearResponsibilities:Maintain vehicle cleanliness & safetyFollow designated routesDeliver packages on timeCollect orders from storeProvide excellent customer serviceFlexi working
-
Service Delivery Analyst
1 week ago
Chennai, Tamil Nadu, India NatWest Group Full time ₹ 15,00,000 - ₹ 25,00,000 per yearService Delivery Analyst, AVP Join us as a Service Delivery AnalystIf you're passionate about service, with an eye for detail, we have an opportunity for you to help drive bank-wide service stability You'll be contributing to the diligent and high-quality delivery of a technology service management area of your specialist knowledge This challenging...
-
MES Service Delivery Manager
3 days ago
Chennai, Tamil Nadu, India 9nexus Full time ₹ 8,33,333 - ₹ 25,00,000 per yearMES Service Delivery ManagerWere seeking an MES Service Delivery Manager to oversee the delivery, support, and continuous improvement of Manufacturing Execution Systems across global manufacturing sites.Key Responsibilities:Manage MES operations, SLAs, and incident resolution across sites.Coordinate between business, IT, and vendor teams to ensure seamless...
-
Service Delivery Manager
2 weeks ago
Chennai, Tamil Nadu, India MSP Info Services Full time ₹ 15,00,000 - ₹ 28,00,000 per yearService Delivery Manager ResponsibilitiesEnsure SLA complianceManage client relationshipsLead service teamsResolve incidentsDrive process improvementsReport performanceEnsure complianceControl costsProvident fundHealth insuranceFood allowance
-
Service Administrator
3 days ago
Chennai, Tamil Nadu, India Credgenics Full time ₹ 5,00,000 - ₹ 12,00,000 per yearThe Service Administrator for the Credgenics Debt Collection and Resolution Platform will be the primary point of contact for all internal and external users, ensuring that the platform runs smoothly and efficiently. This individual will be responsible for managing the platform's system configuration, troubleshooting technical issues, ensuring adherence to...
-
Service Delivery Analyst, AVP
3 days ago
Chennai, Tamil Nadu, India NatWest Group Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJoin us as a Service Delivery AnalystIf you're passionate about service, with an eye for detail, we have an opportunity for you to help drive bank-wide service stabilityYou'll be contributing to the diligent and high-quality delivery of a technology service management area of your specialist knowledgeThis challenging role will offer you professional stretch...
-
Senior Service Delivery Manager
3 days ago
Chennai, Tamil Nadu, India Themesoft Inc. Full time ₹ 20,00,000 - ₹ 25,00,000 per yearGreetings from ThemesoftWe are looking for aService Delivery Managerto oversee the managed services, operations, and support forManufacturing (MES)andQuality (QMS)applications in a GxP-regulated environment.Role Overview:Lead a shift-based team in Chennai delivering L2/L3 support for Mfg. & Quality applications (MES, QMS, LIMS, EBR).Drive Incident, Problem,...
-
Service Delivery Manager
16 hours ago
Chennai, Tamil Nadu, India Bahwan Cybertek Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year1. Manage the E2E delivery of the assigned account(s)2. Overall 18-20 years experience in IT with atleast 6 years experience in managing the delivery, operations, resourcing and financials of accounts with a minimum size of USD 5-10Mn annual revenue FTEs)3. Experience in managing teams from multiple geographies and technologies4. Experience in managing...
-
Manager - Service Delivery
3 days ago
Chennai, Tamil Nadu, India Tata Communications Full time ₹ 15,00,000 - ₹ 25,00,000 per yearThe Manager of Customer Order Management who has the competency to lead the end-to-end order fulfillment process for foreign clients, ensuring timely and accurate processing of orders, maintaining high customer satisfaction, and driving continuous improvement in operations. This role demands strong coordination across internal teams and external stakeholders...