Microsoft Dynamics 365 CE/CRM

Senior Microsoft Dynamics 365 CE/CRM Developer (Technical)
Experience:
6–15 years

Location:
Bengaluru

Employment Type:
Full-time

About The Role
We're seeking a hands-on
Dynamics 365 Customer Engagement (CE/CRM) Technical Developer
to design, build, and maintain enterprise-grade solutions across
Dataverse, Model-Driven Apps, Power Automate
, and
Dynamics 365 Sales/Service/Field Service
. You'll own end-to-end technical delivery—plugins (C#/.NET), JavaScript/TypeScript (Xrm/Power Apps),
PCF controls
, integrations (Azure), and
DevOps/ALM
—with a strong focus on performance, security, and maintainability. Experience with
Power Platform Pipelines/ALM
,
Power Platform CLI (pac)
, and
Solution layering/Managed Environments
is highly valued.

Key Responsibilities

Solution Design & Development

• Design and implement plugins, custom workflow/actions, custom APIs, and business rules using C#/.NET (preferably .NET 6+) and the Dataverse ServiceClient.
• Build Model-driven apps, Dataverse tables, business process flows, and PCF components; extend with JavaScript/TypeScript using form/context (Xrm) APIs.
• Develop Power Automate cloud flows and Custom Connectors; orchestrate automations and system integrations.
• Create reusable components, follow solution layering, and enforce coding standards and secure development practices.

Integration & Data

• Implement robust integrations using Azure Functions, Service Bus, Logic Apps, Event Grid, API Management, and webhooks (including event-driven patterns).
• Design and execute data migration (Dataflows, Azure Data Factory, SSIS/KingswaySoft) and ETL strategies; ensure data quality and reconciliation.
• Utilize Dataverse virtual tables and Synapse Link (when applicable) for analytics scenarios.

ALM, DevOps & Quality

• Own ALM using Azure DevOps/GitHub Actions, Power Platform Pipelines, Solution Checker, and Power Platform CLI (pac); manage Managed/Unmanaged solution strategy across Dev/Test/UAT/Prod.
• Implement unit/integration/UI tests (e.g., EasyRepro), code reviews, and CI/CD gates; maintain telemetry with Application Insights.
• Optimize performance: analyze SQL/TDS endpoint behaviors (read-only), plugin execution, flow throttling, and client-side scripting.

Security, Compliance & Operations

• Configure security roles, teams, FLS/RLS, auditing, and monitor DLP policies & Managed Environments governance.
• Ensure secure auth (Entra ID/Azure AD), secret management (Key Vault), and compliance with org standards.
• Support releases, production cutovers, and hypercare; troubleshoot with XrmToolBox, trace logs, and platform diagnostics.

Collaboration

• Work closely with Product Owners, Functional Consultants, QA, and Architects to translate requirements into scalable technical designs.
• Create technical design documents, sequence/ER diagrams, deployment guides, and knowledge articles.
• Mentor junior developers and contribute to internal accelerators and best practices.

Required Qualifications

• 6–9 years total experience, with 4+ years hands-on Dynamics 365 CE/Dataverse development.
• Strong C#/.NET skills; deep experience with plugins, custom APIs, transaction scopes, pipeline stage handling, and Dataverse ServiceClient.
• Proficiency in JavaScript/TypeScript, Xrm APIs, and modern client-side patterns for model-driven apps.
• Experience building PCF controls, including React-based components where applicable.
• Solid Power Automate (cloud flows) skills; Custom Connectors; REST APIs, OAuth 2.0.
• ALM expertise: Solutions (managed/unmanaged), layers & patches, Power Platform Pipelines, pac CLI, Azure DevOps/GitHub, Solution Checker, versioning and branching strategies.
• Integrations using Azure Functions, Service Bus/Queues/Topics, Logic Apps, Event Grid and API Management; familiarity with webhooks and web API.
• Data migration exposure: Dataflows, ADF, SSIS/KingswaySoft; ETL design, dedupe, and referential integrity.
• Understanding of Dataverse security model, auditing, and DLP policies; experience in Managed Environments governance.
• Performance tuning, troubleshooting, and Application Insights telemetry.
• Delivery in Agile/Scrum, excellent communication, stakeholder management, and documentation skills.

Nice-to-Have

• Experience with Dynamics 365 modules: Sales, Customer Service, Field Service, Omnichannel; Power Pages (formerly Portals).
• Exposure to Customer Insights – Data & Journeys (analytics/real-time journeys) and Copilot (e.g., Copilot Studio, AI Builder) for intelligent experiences.
• Azure data/AI: Event Hub, Synapse, Cognitive Services, OpenAI orchestration patterns (governed and secure).
• Enterprise integration patterns (saga/choreography), idempotency, and replay strategies.
• Prior work with Dual-write, F&O integration, Virtual Tables, and Data Export alternatives.
• Front-end frameworks (React) for rich PCF; TypeScript type safety.
• Test automation frameworks (EasyRepro, Playwright for Portals/Pages).

Education & Certifications (Preferred)

• Bachelor's/Master's in Computer Science, Engineering, or equivalent experience.
• PL‑400: Microsoft Power Platform Developer (Highly preferred).
• PL‑200 (Functional Consultant), MB‑210 (Sales), MB‑230 (Customer Service), MB‑240 (Field Service), MB‑910 (Dynamics 365 Fundamentals).
• AZ‑204: Azure Developer Associate (nice-to-have).

Tools & Tech Stack

• Dynamics 365 CE/Dataverse, Model-driven Apps, Power Automate, PCF
• C#/.NET 6+, Visual Studio/VS Code, Plugin Registration Tool, Power Platform CLI (pac)
• Azure DevOps/GitHub, Power Platform Pipelines, Solution Checker, XrmToolBox
• Azure: Functions, Service Bus, Logic Apps, Event Grid, API Management, Key Vault
• Data: Dataflows, ADF, SSIS/KingswaySoft, Synapse Link
• Monitoring: Application Insights, Azure Monitor