VP, Analytics – OnePay

JOB_POSTING

Job Description
Role Title: VP, Analytics – OnePay (L12)
Company Overview
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being
• We provide career advancement and upskilling opportunities for all to take up leadership roles

Organizational Overview
Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth

Role Summary/Purpose
VP, OnePay Analytics role is a part of India Analytics Hub (IAH). The role involves leading an analytics team and developing analytic capabilities and solutions in partnership with US Analytics teams across marketing planning, measurement and optimization, customer analytics, targeting & segmentation, forecasting, etc. areas to identify growth opportunities , optimize business strategies and derive actionable insights across customer journey.

Key Responsibilities

• Provide leadership and hands-on analytic support to the OnePay Program and lead the India analytics team to design, develop, implement and monitor analytic solutions catering to business priorities and propose new analytic solutions to optimize business value and customer experience
• Proactively manage all analytic projects with weekly update on timeline, status, and resource allocation; Ensure delivery of all BAU and strategic projects based on business demand and requirements
• Lead strategic/complex analytics projects from beginning to end, including ideation, data mining, strategy formulation, and presentation of results and recommendations
• Co-own development of analytic agenda and roadmap with US counterpart and deliver on portfolio goals
• Be a hands on leader and willing to roll up sleeves to lead projects , perform data analysis
• Together with US analytics teams, foster strong partnership and engagement with both the internal Synchrony business and client teams
• Manage, coach and develop a team of analytics professionals dedicated to Sam's Analytics Team
• Formulate strategy and action plan to recruit, retain and develop analytic talent
• Develop & apply advanced analytics to optimize business outcomes
• Partner with Analytics CoE teams to drive best practices and centralized analytic capabilities across clients
• Partner with Digital and Journey Analytics teams to develop and implement analytic solutions to improve customer experience across different channels
• Drive internal initiatives, perform other duties and/or special projects, as assigned

Required Skills/Knowledge

• Minimum 10+ years of experience in building analytics to drive strategy with positive outcomes and measuring impact
• Minimum 6+ years of experience in managing people, developing talent, providing & receiving constructive feedback
• Minimum 6+ years of hands-on SQL and SAS programming experience with an ability to leverage advanced algorithms and be efficient in handling complex/large data sets
• Strong credit card P&L expertise, capable of translating complex data into clear, actionable business insights.
• Hands-on analytical skills, including coding, Tableau, and working with diverse data sources (Oracle DB, EDL, etc.). Familiarity with statistical methods and tools such as decision trees, regression, segmentation, NLP, and GPT is essential.
• Strong at managing and coordinating progress across multiple large projects simultaneously.
• People leadership skills, with the ability to coach and mentor team members
• Ability to work in matrix organization, make and enable data driven decisions
• Demonstrated ability to manage complexity/ambiguity and multiple initiatives

Desired Skills/Knowledge

• Strong verbal and written communication skills; ability to engage effectively with a broad range of audiences including senior business leaders, other senior analytics leaders, and highly technical talent
• Ability to influence business strategies and decisions based on analytic insight
• Ability to foster partnership and/or influence senior corporate decision makers
• Ability to ideate, design and lead development of analytic capabilities and solutions

Eligibility Criteria

• Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 10+ years of relevant analytics experience. Minimum 12+ years of relevant work experience in lieu of specified degree.
• Minimum 10+ years of experience in building analytics to drive strategy with positive outcomes and measuring impact
• Minimum 6+ years of experience in managing people, developing talent, providing & receiving constructive feedback
• Minimum 6+ years of hands-on SQL and SAS programming experience with an ability to leverage advanced algorithms and be efficient in handling complex/large data sets

Work Timings
2:00 PM – 11:00 PM IST( Suggested) (WORK TIMINGS: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants

• Understand the criteria or mandatory skills required for the role, before applying.
• Inform your Manager or HRM before applying for any role on Workday.
• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal LPP)
• L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L10+ Employees can apply

Grade/Level: 12
Job Family Group
Data Analytics