Associate IT Engineer

3 days ago

Gurgaon, Haryana, India TechBridge Consultancy Services Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Description (JD):

Position Title:

Associate IT Assistant (Grade 1)

Department:

Information Technology (IT)

Reports To:

IT Coordinator / IT Manager

Location:

Gurgaon

Experience Level:

0-1 year of experience in IT support or related fields; fresh graduates with relevant technical skills are encouraged to apply.

Position Overview:

The Grade 1 Associate IT Assistant is responsible for providing basic technical support, assisting with the maintenance of IT systems, and ensuring smooth day-to-day IT operations. The role involves troubleshooting common IT issues, supporting users, and helping manage IT inventory. The Associate IT Assistant works closely with the IT team to gain hands-on experience and build foundational IT skills.

Key Responsibilities:

Technical Support:

Provide first-level support for hardware, software, and network-related issues.

IT System Monitoring:

Assist in monitoring IT systems and escalating issues as required.

Hardware and Software Setup:

Support the setup and installation of IT hardware, peripherals, and software.

IT Inventory Management:

Help maintain accurate records of IT assets and track their usage.

Documentation and Reporting:

Document support activities, troubleshooting steps, and solutions for common IT issues.

Skills Required:

Technical Knowledge:

Basic understanding of operating systems (Windows, macOS), MS Office, and IT hardware.

Certification: CCNA & RHEL

Problem-Solving Skills:

Ability to diagnose and resolve simple technical problems.

Communication Skills:

Strong communication skills for effectively assisting users and documenting issues.

Learning Mindset:

Eagerness to learn new technologies and IT best practices.

Time Management:

Ability to prioritize tasks and manage time effectively in a fast-paced environment.

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