Information Technology Manager

COMPANY OVERVIEW:

Envisioned by Nita M. Ambani and spread over 18.5 acres in Mumbai's Bandra Kurla Complex, the Jio World Centre is an iconic business, commerce, and cultural destination. A multifaceted development of its kind in India, it includes the musical Fountain of Joy, an upscale retail experience, a multivenue cultural centre, selection of cafés and fine dining restaurants, serviced apartments and offices, and one of India's largest convention facilities – the Jio World Convention Centre. The Centre opened to the public with the Jio World Convention Centre and the Fountain of Joy at Dhirubhai Ambani Square in early 2022. ​ The Jio World Centre is strategically located in Mumbai's vibrant business and cultural hub of Bandra Kurla Complex. This centre has been developed with an international design vocabulary, while honoring the culture and spirit of India.

JOB PURPOSE:

This position will lead the digital transformation journey and manage post-commissioning digital operations for JWC Residences. The role involves overseeing technical project execution, system integration (PMS, POS, payment gateways), and managing the day-to-day operations of resident-facing digital services. A key responsibility is leading a team of Digital Concierge to deliver high-quality digital and technical support to residents while ensuring seamless operation of various smart community technologies.  

JOB ACCOUNTABILITIES:

 Digital Systems Oversight & Operations:

• Manage end-to-end implementation, integration, and support of Property Management Systems (PMS), Point of Sale (POS), and Payment Gateway solutions.
• Ensure seamless interoperability across digital platforms while maintaining data integrity and security.
• Oversee daily operations of resident-facing digital services post-commissioning, ensuring optimal uptime, responsiveness, and user satisfaction.
• Provide technical leadership in evaluating, selecting, and optimizing digital tools to enhance operational efficiency and resident engagement.

Leadership of Digital Concierge Team:

• Build, lead, and mentor a team of Digital Concierges—resident-facing tech professionals who provide personalized digital support and ensure smooth operation of all smart community systems.
• Ensure the team delivers proactive, high-quality support to residents, assist with digital onboarding, issue resolution, and usage of community tech platforms.
• Establish SOPs, KPIs, and feedback loops to maintain service excellence and continual improvement.

Technical Project Management:

• Lead planning, execution, and monitoring of key IT and digital initiatives in alignment with business goals.
• Define project scopes, budgets, timelines, and resource allocations.
• Coordinate with internal stakeholders, external vendors, and consultants for seamless delivery.
• Manage risks, dependencies, and change requests efficiently.

Smart Community Solutions Management:

Manage and support a wide range of smart community and digital infrastructure solutions, including:

1. Visitor Management Systems (VMS)
2. Asset Management Systems
3. Infotainment & Smart Home Automation Platforms
4. CRM Platforms for resident engagement
5. Community Mobile App development and operations

IT Infrastructure & Support:

• Oversee and maintain reliable, scalable, and secure IT infrastructure across residential sites.
• Troubleshoot and resolve complex technical issues as a hands-on escalation point.
• Provide training and support to operations and front-line staff on digital systems and platforms.

Governance, Security & Compliance:

• Ensure compliance with cybersecurity protocols, data protection regulations, and industry standards (e.g., PCI-DSS for payment security).
• Maintain system documentation, technical SOPs, and audit logs.
• Implement data security best practices and ensure secure system integrations.

COMPETENCIES & SKILLS:

Demonstrated experience with:

1. PMS & POS platforms (e.g., Opera, eZee, Toast)
2. Payment gateway integrations (e.g., Pinelabs, Razorpay, JioPay, Stripe, PayU)
3. API integrations, system configuration, and troubleshooting

• Strong background in technical project management and digital solution delivery.
• Excellent stakeholder management, communication, and leadership skills.
• Ability to manage cross-functional teams and multiple digital projects concurrently.
• Proactive, detail-oriented, and solutions-driven mindset

QUALIFICATIONS:

• Bachelor/ Masters degree in Information Technology, Computer Science or related field.  
• Project Management certification (e.g., PMP, PRINCE2, Agile) is an added advantage.

EXPERIENCE:

• 10+ years of progressive experience in IT roles, including 3+ years in a managerial or team leadership position.
• Experience working in residential or hospitality digital ecosystems.