Senior Technical Program Manager

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud

JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified.

About the Team

The Enterprise Agility team is responsible for managing and accelerating programs across Go-to-Market, Product, Engineering and User Experience functions. This includes identifying opportunities for intervention, building executional frameworks around different programs, getting buy-in and engagement from relevant stakeholders as well as facilitating and overseeing cross-functional execution.

What you'll be doing:

As a Senior Program Manager within our Enterprise Agility Team, you will play a pivotal role in orchestrating the successful delivery of large-scale Product Engineering and user experience initiatives spanning multiple teams and regions. Working closely with the Directly Responsible Individual (DRI) engineering leader, you will be the driving force behind program execution, ensuring operational excellence. You will be one of the key owners of execution in JumpCloud's product development lifecycle.

• Collaborate closely with the DRI (engineering leader) to oversee the execution of programs, including communication, scope management, JIRA ticket hygiene, JIRA planning and risk management.
• Serve as the primary point of contact for coordinating activities across dispersed teams and groups, ensuring seamless collaboration and alignment towards common goals.
• Proactively identify and address potential roadblocks or challenges that may impede progress, working tirelessly to remove obstacles and keep the program on track.
• Facilitate decision-making processes to resolve issues and mitigate risks, leveraging your expertise and experience to guide the team towards optimal outcomes.
• Maintain comprehensive documentation and visibility of program status, milestones, and dependencies within JIRA, serving as the single source of truth for all stakeholders. Tracking the success of the program.
• Actively participate in relevant forums and meetings to provide updates, gather feedback, and foster transparent communication channels across the organization.
• Uphold a commitment to excellence in execution, delivering on-time and within scope to meet the needs of internal and external stakeholders.

• 7 years of experience in program management, with a focus on driving cross-functional initiatives and delivering results in diverse geographic regions.
• Demonstrated expertise in navigating complex organizational structures and managing stakeholder relationships at all levels of the organization.
• Proficiency in Agile methodologies and project management tools such as JIRA, with a keen attention to detail and a commitment to maintaining data accuracy and integrity.
• Strong problem-solving skills and the ability to think strategically, anticipate challenges, and proactively implement solutions to mitigate risks.
• Excellent communication and interpersonal skills, with the ability to influence and inspire others towards a shared vision of success.
• A proactive and results-oriented mindset, with a relentless drive to achieve goals and exceed expectations in a fast-paced, dynamic environment.

• Consulting background
• PMP certification
• LEAN or Six Sigma experience
• Bachelor's degree in Engineering, Computer science

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Where you'll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.

Language:

JumpCloud has teams in 15 countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you JumpCloud is an incredible place to share and grow your expertise You'll work with amazing talent across each department who are passionate about our mission. We're out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You'll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud's three core values is to "Build Connections." To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses ) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at with the subject line "Scam Notice"

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