Senior Telecaller

• Identifying and generating high-quality leads: Researching potential customers and identifying opportunities for sales or service.
• Qualifying leads based on pre-defined criteria: Determining whether leads are a good fit for the company's products or services.
• Updating and maintaining lead databases: Ensuring accurate and complete information.
• Making outbound calls to prospective customers: Introducing products or services, answering questions, and building rapport.
• Presenting product information and benefits: Tailoring presentations to the specific needs of each customer.
• Closing sales and meeting sales targets: Persuading customers to purchase products or services.
• Following up with potential customers: Nurturing leads and moving them through the sales pipeline.
• Answering inbound calls from existing customers: Addressing inquiries, resolving complaints, and providing technical support.
• Providing excellent customer service: Ensuring customer satisfaction and building loyalty.
• Escalating complex issues to appropriate personnel: Ensuring timely resolution of customer problems.
• Training and mentoring junior telecallers: Providing guidance, support, and feedback.
• Monitoring the performance of junior telecallers: Tracking key metrics and identifying areas for improvement.
• Providing coaching and motivation to team members: Helping them to achieve their goals.
• Assisting with the development of training materials: Creating and updating scripts, product information, and customer service guidelines.
• Leading team meetings and providing updates on performance: Communicating goals and progress to the team.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8, ₹27,495.98 per month

Work Location: In person