Restaurant General Manager

14 hours ago

Ghaziabad, Uttar Pradesh, India Jubilant FoodWorks (JFL) Full time ₹ 5,00,000 - ₹ 12,00,000 per year

We are seeking a dynamic and experienced Restaurant Manager to lead operations at one of our high-performing Quick Service Restaurant (QSR) outlets. The ideal candidate will have a proven track record in managing restaurant operations, driving customer satisfaction, and achieving financial targets. Strong communication skills, a customer-first mindset, and deep understanding of Net Promoter Score (NPS) and Profit & Loss (P&L) management are essential.

Key Responsibilities:

  • Operational Excellence:

  • Oversee daily restaurant operations ensuring high standards of food quality, hygiene, and customer service.

  • Implement and monitor SOPs to maintain consistency and efficiency.

  • Team Leadership:

  • Recruit, train, and manage a team of crew members and shift leaders.

  • Foster a positive work environment and ensure team motivation and performance.

  • Customer Experience:

  • Monitor and improve Net Promoter Score (NPS) by addressing customer feedback and enhancing service delivery.

  • Resolve customer complaints promptly and professionally.

  • Financial Management:

  • Full ownership of P&L including budgeting, forecasting, cost control, and revenue growth.

  • Analyze financial reports and take corrective actions to meet profitability targets.

  • Inventory & Compliance:

  • Manage inventory levels, ordering, and vendor coordination.

  • Ensure compliance with health, safety, and food regulations.

  • Marketing & Promotions:

  • Support local marketing initiatives and promotional campaigns to drive footfall and sales.

Key Requirements:

  • 4 to 8 years of experience in the QSR or Food & Beverage industry, with at least 2 years in a managerial role ARM/RM.
  • Strong understanding of Net Promoter Score (NPS) and its impact on customer loyalty.
  • Proven experience in end-to-end P&L management.
  • Excellent communication, leadership, and interpersonal skills.

  • Ability to work in a fast-paced, customer-centric environment.

  • What We Offer:

  • Competitive salary and performance-based incentives.
  • Career growth opportunities within a fast-expanding QSR brand.
  • Training and development programs.
  • A vibrant and inclusive work culture.Role & responsibilities

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