Technical Engineer 1

3 days ago

Hyderabad, Telangana, India Model N Full time ₹ 4,00,000 - ₹ 6,00,000 per year

We are seeking a skilled and proactive Product Support Engineer to join our Customer Support team. This role requires a strong understanding of technical troubleshooting with good communication and coordination skills. The ideal candidate will contribute to knowledge management, collaborate cross-functionally, and ensure high-quality support delivery to our customers.

Job Qualifications
  • Troubleshoot and debug issues with Model N applications using SQL and other tools.
  • Triaging customer-reported issues by analyzing expected product behavior and application data.
  • Apply best practices in problem-solving after consulting with senior team members.
  • Document and publish knowledge articles, papers, and technical documentation with minimal supervision.
  • Proactively share new ideas and contribute to process improvements.
  • Refer to internal knowledge repositories (documentation, known errors, etc.) to resolve issues efficiently.
  • Collaborate with cross-functional teams to understand and resolve complex customer problems.
  • Demonstrate a deep understanding of business processes and policies relevant to the product area.
Requirements
  • Ability to debug and understand complex Java code
  • Proficiency in SQL, including working with multiple tables, views, and subqueries.
  • Basic to intermediate troubleshooting and debugging skills.
  • Excellent communication skills, both written and verbal.
  • Ability to document technical content and contribute to knowledge bases independently.
  • Quick learner with the ability to adapt to new tools, technologies, and processes.

Good to Have:
  • Familiarity with reporting tools such as Cognos and Looker.
  • Exposure to customer communication
  • Prior experience in enterprise software support or SaaS environments.
  • Ability to work independently and in a team-oriented environment.

Note:
  • The resource should be available to work from 12:00 PM IST to 12:00 AM IST, with a break from 5:30 PM IST to 8:00 PM IST.

About Model N  

Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world's leading companies across more than 120 countries. For more information, visit

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