WFM Manager II, Program Mgmt, Fraud Prevention

2 weeks ago

Bengaluru, Karnataka, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year
DESCRIPTION

Key job responsibilities
  • Supports the site management team by optimizing the staffing requirements for the site's needs.
  • Be actively engaged with our queue and routing mechanisms to make proactive changes for long term trends, as well as real time adjustments for events that occur.
  • Creates daily level capacity plan for a site and resolves the differences of this plan to the monthly plan provided by the global capacity planning team.
  • Coordinates with local site operations and the global capacity planning team to analyze historical data and forecast demand for that site.
  • Manages the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators (e.g. service levels).
  • Builds a good relationship with the site operations team to ensure proper execution of the capacity plan as well as provides general education regarding the best workflow management practices.
  • Provides the optimal workflow and capacity planning solutions for the upcoming initiatives and new service launches at the site.
  • Manage the career growth and development of the Workflow Analysts by driving focus on Amazon's Core Values.
  • Lead various projects for WFM and Ops which has direct impact on cost, SLA and SX.
  • Primary responsibility for owning end to end Service level delivery and Headcount utilization
  • Lead Weekly/Monthly/Quarterly Business Reviews from RTM, Scheduling and Productivity standpoint.
About the team
BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Amazon

  • Product Fraud Preventer

    2 weeks ago

    Bengaluru, Karnataka, India beBeePrevention Full time ₹ 1,20,00,000 - ₹ 1,60,00,000

    Financial Crime Prevention SpecialistThe Financial Crime Prevention Specialist plays a pivotal role in driving the evolution of AI-powered financial crime prevention platforms.Key ResponsibilitiesDefine and deliver product features aligned with vision for anti-money laundering (AML) and fraud prevention.Manage product roadmaps, ensuring timely delivery of...

  • Chief Fraud Prevention Officer

    6 days ago

    Bengaluru, Karnataka, India beBeeFraudPrevention Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Title: Chief Fraud Prevention OfficerOverviewWe are seeking a seasoned leader to head our fraud prevention efforts. The successful candidate will be responsible for designing and implementing systems that safeguard against fraudulent activities across all company operations.Key Responsibilities:Fraud Prevention Systems Design: Develop and lead the...

  • Telecommunications Fraud Prevention Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeFraudInvestigator Full time ₹ 12,71,056 - ₹ 25,52,139

    Job DescriptionThe Fraud Investigation Analyst role is critical in protecting customers from abuse and ensuring the profitability of the company. This position involves identifying new strategic anti-fraud initiatives to detect and prevent fraudulent transactions and behavior.Key Responsibilities:Detect and investigate fraud incidents across various...

  • Chief Fraud Prevention Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeFraud Full time ₹ 15,00,000 - ₹ 20,00,000

    Fraud Investigator Job Opportunity">Our company is a leading provider of human-vetted datasets at scale and speed, supporting the development of general AI. We help enterprises build foundation LLMs and GenAI applications by delivering high-quality data solutions.">Key Responsibilities:">">Lead and mentor a team to detect and prevent large-scale...

  • Chief Fraud Prevention Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeProduct Full time ₹ 20,00,000 - ₹ 40,00,000

    Product ManagerThe role of a Product Manager is to define, prioritize and deliver product features that align with the company vision for anti-money laundering (AML) and fraud prevention.Develop clear product requirements documents (PRDs), including user stories, acceptance criteria and workflows.Collaborate with UI/UX designers to create wireframes and...

  • Program Manager, Fraud Prevention Operations

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Full time

    DESCRIPTIONAt Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers The Fraud Abuse Prevention designs risk models and...

  • Unsecured Lending Fraud Prevention Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeFraud Full time ₹ 10,00,000 - ₹ 12,00,000

    Job Overview:A Fraud Investigation Specialist is sought to drive fraud prevention and detection in unsecured lending products.Key Responsibilities:Conduct thorough investigations into potential fraud cases, focusing on unsecured lending (personal loans, credit cards, lines of credit)Analyse data using fraud detection tools to identify suspicious behaviour...

  • Merchant Acquiring Fraud Prevention Expert

    1 week ago

    Bengaluru, Karnataka, India beBeeRisk Full time ₹ 11,500 - ₹ 14,500

    Job Role: Merchant Acquiring Risk SpecialistThe key responsibility of this role is to review and analyze transactions processed through various channels, including UPI, POS, and payment gateways. This involves examining merchant behavior and detecting potential fraud patterns.Conduct thorough reviews of merchant transactions for suspicious activityAnalyze...

  • Senior Fraud Team Manager

    5 days ago

    Bengaluru, Karnataka, India beBeeInvestigator Full time ₹ 15,00,000 - ₹ 25,00,000

    Team LeaderThis is a leadership role where you will be responsible for managing and motivating a team to achieve high-performance results. You will oversee complex fraud investigations, develop and implement comprehensive fraud detection and prevention strategies, and continuously evaluate and enhance fraud detection systems.ResponsibilitiesLead and mentor a...

  • Lead Specialist WFM-8

    7 days ago

    Bengaluru, Karnataka, India Target Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    WFM Lead SpecialistAbout us:As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that...