Program Manager, Fraud Prevention Operations

DESCRIPTIONAt Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers The Fraud Abuse Prevention designs risk models and operational processes that minimize risk and maximize trust in Amazon com The Program Manager will be responsible for driving global initiatives process improvement programs focused on reducing cost by improving efficiency improve quality of operations and improve customer experience Expectation from the role is to lead and motivate others to meet the challenges of an extremely deadline-driven environment where explosive growth needs to be balanced against evolving customer demands and where quality of results is paramount This position requires a talent with the proven leadership ability to facilitate and guide and drive projects resulting in process optimization cost reduction customer experience improvement as well as the ability to teach those methods to other managers and associates in order to foster a culture of continuous improvement Key job responsibilities Key responsibilities associated with this position include the following 1 Program Management a Works with FP Ops leadership team to drive critical business improvement initiatives b Develops implements and governs KPIs reporting for the portfolio of programs providing visibility to the milestones and performance across all programs c Manages multiple simultaneous projects requiring frequent communication organization time management and problem solving skills d Demonstrates discretion in coordination of project scoping and selection to align with business objectives f Communicates across all levels on project and program progress 2 Process Improvement a Leads business critical high impacting projects for the vertical and ensures they are delivered within planned timelines and with expected measurable output b Supports project teams team members as-needed to improve processes provide project intervention and coaching etc c Drives continuous improvement culture through delivery of content and training on Lean Six Sigma Continuous Improvement Root Cause Analysis etc d Monitors the training and professional development of all team members looking for opportunities to strengthen their skills or acquire new ones BASIC QUALIFICATIONS- 3 years of program or project management experience - 3 years of working cross functionally with tech and non-tech teams experience - 3 years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor s degree - Knowledge of Excel at an intermediate level e g pivot tables charts multiple criteria lookups nested logical IF formulas data cleansing array formulas etc - Experience of Six Sigma Lean analytical techniquesPREFERRED QUALIFICATIONS- 3 years of driving end to end delivery and communicating results to senior leadership experience - Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization - Experience defining program requirements and using data and metrics to determine improvements - Experience working cross functionally with tech and non-tech teamsOur inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner