Front Desk Receptionist Male

3 days ago


Thycaud Thiruvananthapuram Kerala, India VENKATESWARA HOTEL & SUITES TRIVANDRUM Full time ₹ 1,60,000 - ₹ 1,92,000 per year

Hotel Front Desk Associates responsibilities include:

· Performing all check-in and check-out tasks

· Managing online and phone reservations

· Informing customers about payment methods and verifying their credit card data

· We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

· Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

· Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

· Perform all check-in and check-out tasks

· Manage online and phone reservations

· Inform customers about payment methods and verify their credit card data

· Register guests collecting necessary information (like contact details and exact dates of their stay)

· Welcome guests upon their arrival and assign rooms

· Provide information about our hotel, available rooms, rates and amenities

· Respond to clients' complaints in a timely and professional manner

· Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs

· Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

· Upsell additional facilities and services, when appropriate

· Maintain updated records of bookings and payments

Requirements and skills

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software,
  • Understanding of how travel planning websites operate, like Goibibo, and Make My Trip etc
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

Job Type: Full-time

Pay: ₹14, ₹16,000.00 per month

Benefits:

  • Paid time off

Work Location: In person



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