Front Desk Receptionist Male
3 days ago
Hotel Front Desk Associates responsibilities include:
· Performing all check-in and check-out tasks
· Managing online and phone reservations
· Informing customers about payment methods and verifying their credit card data
· We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.
· Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
· Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
· Perform all check-in and check-out tasks
· Manage online and phone reservations
· Inform customers about payment methods and verify their credit card data
· Register guests collecting necessary information (like contact details and exact dates of their stay)
· Welcome guests upon their arrival and assign rooms
· Provide information about our hotel, available rooms, rates and amenities
· Respond to clients' complaints in a timely and professional manner
· Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
· Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
· Upsell additional facilities and services, when appropriate
· Maintain updated records of bookings and payments
Requirements and skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software,
- Understanding of how travel planning websites operate, like Goibibo, and Make My Trip etc
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Type: Full-time
Pay: ₹14, ₹16,000.00 per month
Benefits:
- Paid time off
Work Location: In person
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