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Reservations Call Center Executive

2 weeks ago

Mumbai City District, India Ibfw Hospitality Full time US$ 40,000 - US$ 80,000 per year

We are looking for a Reservations Call Center Executive with a Hotel Management background to manage guest inquiries, process bookings, and support our reservation operations. The ideal candidate should have hands-on experience with hotel PMS systems, excellent communication skills, and a customer-first mindset.

Key Responsibilities:

  • Handle inbound and outbound reservation calls, emails, and online inquiries.
  • Accurately input bookings into the PMS and maintain up-to-date records.
  • Provide guests with information on availability, pricing, promotions, and hotel services.
  • Coordinate with hotel teams to ensure special requests and arrangements are met.
  • Manage amendments, cancellations, and group booking requests.
  • Maintain high levels of guest satisfaction through prompt and courteous service.
  • Follow company SOPs to ensure accuracy and consistency in reservation handling.

Requirements:

  • Hotel Management education is mandatory.
  • Prior experience in Reservations / Call Center within the hospitality industry.
  • Proficiency in IDS, Opera, and eZee software.
  • Excellent verbal and written communication skills.
  • Strong multitasking and problem-solving abilities.
  • Must be Mumbai-based.