Salesforce Developer

1 week ago

Bengaluru Gurugram, India Sun Life Global Solutions Full time US$ 90,000 - US$ 1,20,000 per year

Role & responsibilities

  • Ability to perform L2 support with in-depth impact analysis on incident and problems arising from the production environment
  • The person will be exposed to a variety of assignments, responding to service requests, problem solving, maintaining stability, performing technical implementations,
  • Provide ongoing support for Fusion Risk Management including Operational Resilience, including on-call, Problem analysis, resolution and escalation.
  • Accountable for development within Fusion risk management
  • Perform regular maintenance activities required to keep the applications working at expected levels.
  • Working with the Subject Matter Experts and Business Analysts to provide the quick fix/permanent solution for the production issues
  • Ability to provide solutions for system/batch support and/or improvements
  • Ability to follow and suggest delivery processes and KPIs for production support delivery quality
  • Follow the rotation plan for support
  • Knowledge Management strategy for developing a self-sufficient team
  • Accountable for the maintenance, administration, and support of Salesforce application systems in production and non-production environment
  • Provide recovery and troubleshooting support during incident, problems and triage calls.
  • Work with technical platform vendors to provide solutions, solve problems, maintain stability of the environment.
  • Reviews and analyzes issues independently and document business issues and the solutions provided.
  • Defines and ensures requirements for transition to support: data, workflow, logical processes, interface design, internal and external checks, controls, inputs, and outputs.
  • Contribute to continuous improvement of current process

Preferred candidate profile

  • 8-10 years of progressive Salesforce technology experience with full application development life cycle and systems integration experience
  • Understanding of Salesforce data models such as Sales Cloud, Financial Services Cloud and Experience Cloud
  • Hands-on experience with Salesforce data imports and exports using Data Loader
  • Hands-on experience with ETL tools like Informatica IDMC-Nice to have
  • Preferred skill set: Hands-on experience with Fusion Risk Management
  • Knowledge of ITIL Foundations, experience in Service Management processes including incident and change management.
  • Fusion Risk Management System with profiles, permission sets/groups and so on
  • Fusion Risk Management experience with custom objects, fields, flows, communities, ServiceNow Connector and so on
  • Experience with Operational Resilience capability in Fusion
  • General API knowledge

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