Presales Engineer

Job Title:
Lead Pre-Sales Engineer

Location:
Vadodara

Role Overview:

The Pre-Sales Engineer is responsible for converting sales-qualified leads (SQLs) into onboarded business by providing tailored solutions, designing functional and technical specifications, and ensuring a smooth onboarding experience. The role involves extensive customer engagement, industry-specific playbook development, and a deep understanding of CPaaS solutions.

Key Responsibilities:

Industry-Specific Strategy & Documentation:

1. Develop industry-specific playbooks, use cases, and case studies.
2. Scope customer requirements to create functional, non-functional, and technical specifications.
3. Document platform changes and project manage solution delivery.

SQL Conversion & Business Onboarding:

1. Follow up with leads provided by the company through impactful pre-sales engagements.
2. Conduct compelling product demonstrations and articulate value propositions.
3. Negotiate pricing and commercial terms to close deals effectively.
4. Ensure smooth customer onboarding and stabilization post-sale.

Solution Design & Customer Engagement:

1. Act as a subject matter expert (SME) on Phonon's platform.
2. Understand customer challenges and design functional solutions within product capabilities.
3. Define BoQ, set up pricing, and negotiate commercial terms for deal closures.
4. Manage project execution, ensuring customer expectations are met.

Required Skills & Expertise:

Technical & Industry Knowledge:

• Strong understanding of the CPaaS sector, including robocalls, SMS, WhatsApp, emails, and cloud contact centers.
• Exposure to cloud and NLP technologies: AWS Business Practitioner, Google Cloud Text-to-Speech (SSML), Speech-to-Text, NLP.
• Proficiency in Google Sheets, including Google Script automation.

Sales & Solutioning Skills:

• Business value proposition, project management, and client success strategies.
• In depth knowledge of BFSI collections, commercial aviation, SMS, cloud telephony, Meta, and TrueCaller sales.
• Experience in Collections Management Processes and Digital Debt Recovery is a plus.

Soft Skills:

• Strong revenue and numbers-driven approach.
• Exceptional leadership, communication, and negotiation skills.
• High aptitude and a proactive attitude.

Sectoral Knowledge:

• Indepth knowledge and understanding of TCCCPR, 2018, DPDP Act, DoT Licensing Requirements.

Qualifications & Experience:

• 12+ years of total experience, preferably in the CPaaS segment.
• Engineering background with a track record in pre-sales or solution engineering.
• Prior experience in BFSI collections, commercial aviation, or digital communication platforms (SMS, cloud telephony, WhatsApp, Meta, TrueCaller) is highly desirable.

Why Join Us?

• Opportunity to work with cutting-edge CPaaS solutions.
• Engage with industry leaders in BFSI, aviation, and telecom.
• Be a key driver in business growth and customer success.

If you have a passion for technology-driven sales and a knack for solution engineering, apply now to be a part of Phonon's dynamic team