Traffic & Tracking Executive

19 hours ago

Ahmedabad, Gujarat, India Zen Group Full time

Job Summary

The Traffic & Tracking Executive is responsible for monitoring vehicle movement, coordinating with drivers and transporters, and ensuring timely pickup and delivery of consignments. The role focuses on route planning, real-time tracking, exception handling, and effective communication to support smooth logistics operations.

Key Responsibilities

Vehicle Tracking & Monitoring

  • Track vehicles in real time using GPS and fleet management systems.
  • Monitor trip progress, transit time, and route adherence.
  • Identify delays, breakdowns, route deviations, or stoppages and take corrective action.

Traffic & Route Coordination

  • Plan and optimize routes to ensure timely and cost-effective deliveries.
  • Coordinate with drivers regarding traffic conditions, diversions, and delivery instructions.
  • Provide real-time guidance to drivers to avoid delays and congestion.

Driver Coordination

  • Maintain regular communication with drivers for status updates.
  • Ensure drivers follow scheduled reporting, trip sheets, and company SOPs.
  • Assist drivers during emergencies such as breakdowns, accidents, or route issues.

Customer & Internal Coordination

  • Share live shipment status with internal teams and customers as required.
  • Escalate delays or exceptions to operations and customer service teams.
  • Coordinate with warehouse, loading, and unloading teams for smooth operations.

Documentation & Reporting

  • Maintain trip records, tracking logs, POD status, and exception reports.
  • Ensure timely closure of trips in the system.
  • Prepare daily MIS reports on vehicle movement, delays, and delivery performance.

Compliance & Safety

  • Ensure drivers comply with road safety rules and company policies.
  • Monitor driving behavior, speed alerts, and rest periods (where applicable).
  • Support compliance with transport regulations and internal SOPs.

Skills & Competencies

  • Knowledge of logistics operations and transport routing
  • Familiarity with GPS tracking and fleet management systems
  • Strong communication and coordination skills
  • Ability to handle pressure and resolve issues quickly
  • Basic knowledge of transport documentation and POD process
  • Good computer skills (MS Excel, ERP / TMS systems)

Qualifications & Experience

  • Graduate / Diploma in any discipline (Logistics preferred)
  • 1–4 years of experience in traffic control, fleet tracking, or transport operations
  • Experience in logistics, transport, or courier companies preferred

Preferred Attributes

  • Experience in 24/7 operations or shift-based roles
  • Knowledge of regional routes and traffic patterns
  • Ability to multitask and manage multiple vehicles simultaneously

Job Types: Full-time, Permanent

Pay: ₹20, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Provident Fund

Work Location: In person

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