Pega Portfolio Manager-Riyadh-KSA

EAI Systems is IT consultancy services provider with 18+ years experience in delivering major transformation programs. Founded in the UK, our global presence is now spread across India, Middle East, Germany, the Netherlands, and the US. We have an exceptional team of certified in-house PEGA experts, state-of-the-art research facilities and deep reach into specialist networks. We are PEGA Partners and renowned for our pragmatism, agility, speed, and cost-effectiveness.

JD Pega Portfolio Manager

Designation: Pega Portfolio Manager Location: Riyadh-KSA

Experience: Years

A Pega Portfolio Manager oversees the strategic direction, BFSI and overall performance of an organization's suite of Pega-based programs and projects. The role focuses on high-level alignment with business objectives rather than the day-to-day execution of a single project. A successful candidate will combine expertise in the Pega platform with strong business acumen and a strategic mindset.

Responsibilities:

• Set the Pega vision: Define and execute the long-term Pega strategy and roadmap, ensuring it aligns with the overall business objectives and digital transformation goals.
• Manage the portfolio: Centralize the intake, prioritization, and management of all Pega-related programs and projects to maximize business value and return on investment (ROI).
• Govern the portfolio: Establish and enforce governance frameworks, standards, and best practices across all Pega implementations.
• Manage budgets: Develop, forecast, and manage annual and capital budgets for the entire Pega portfolio.
• Evaluate performance: Analyze and report on the performance of the Pega portfolio using dashboards and key performance indicators (KPIs) to drive data-driven decisions.

Leadership and client engagement:

• Build relationships: Act as a trusted advisor to senior business stakeholders and build strong relationships with clients to understand their strategic goals.
• Influence decisions: Provide thought leadership to guide business decisions and ensure optimal implementation of Pega systems.
• Conduct pre-sales and consulting: Drive consulting assignments and support pre-sales activities by designing comprehensive Pega solutions.

Technical and architectural direction:

• Define architecture: Guide technical architecture and design across the Pega portfolio, defining the strategy and overall vision for implementations.
• Promote reusability: Focus on creating reusable Pega components across the portfolio to improve efficiency and reduce costs.
• Ensure compliance: Oversee solutions for compliance, risk, and regulatory requirements related to Pega applications.
• Manage vendors and partners: Oversee vendor relationships, contracts, and evaluation studies related to the Pega ecosystem.

Team and practice development:

• Mentor and guide teams: Lead, mentor, and guide Pega architects, delivery leaders, and developers, fostering a culture of technical excellence and continuous improvement.
• Grow the practice: Nurture and grow Pega teams, building strong capabilities and developing talent within the organization.
• Lead change management: Design and implement change management strategies to ensure the adoption of new Pega-driven processes.

Required skills and qualifications:

Experience and certifications:

• A minimum of 15-20 years of IT experience, with a significant portion spent managing large-scale, enterprise-wide Pega implementations.
• Expertise in the Pega Platform (versions 8 and higher), including Pega Express and case management.
• Experience with Agile methodologies (e.g., Scrum, SAFe) and managing projects using tools like Jira.
• Possession of key Pega certifications, such as Pega Certification – SSA/CPDC/CPBA/CLSA.
• Advanced degrees (MBA or Master's) or professional certifications (e.g., PfMP, PgMP) are often preferred for this senior-level role.

Technical expertise:

• Deep knowledge of Pega's technical architecture, frameworks (e.g., Customer Service, CLM), and advanced features like Decisioning, AI, and RPA.
• Familiarity with cloud-native architectures, integration methods (APIs), and deployment strategies for Pega on cloud platforms like AWS, Azure, or Pega Cloud.

Leadership and soft skills:

• Excellent strategic planning, analytical, and problem-solving skills.
• Superior communication, presentation, and negotiation skills to engage with both technical and C-suite audiences.
• Strong financial acumen to evaluate ROI and manage large budgets.
• Exceptional leadership and team management abilities to guide cross-functional teams.
• A results-driven and collaborative attitude focused on customer satisfaction and business outcomes.