Customer Engagement Executive

1 week ago

Kaloor Kochi Kerala, India Centerline Health Ventures LLP Full time ₹ 1,44,000 - ₹ 2,16,000 per year

Job Summary:

We are looking for a proactive and persuasive Customer Engagement Executive who can confidently handle inbound and outbound calls to potential patients. The main goal is to maximize conversion rates, ensuring a high percentage of inquiries lead to actual patient walk-ins and bookings. This role requires excellent communication skills, patience, empathy, and a strong ability to build trust and rapport with callers.

Key Responsibilities:

  • Make outbound calls to follow up on leads, inquiries, or missed appointments.
  • Respond promptly to incoming calls and provide accurate information about clinic services, doctors, treatment options, and offers.
  • Build strong rapport with callers and understand their pain points or concerns.
  • Explain the benefits of visiting the clinic and encourage bookings or walk-ins.
  • Maintain detailed records of all calls, outcomes, and follow-up actions in the CRM system.
  • Coordinate with the front desk and doctors to ensure smooth follow-through on booked appointments.
  • Handle objections and convert hesitant callers into confirmed patients.
  • Provide timely reminders or confirmation calls to minimize appointment no-shows.
  • Maintain a conversion target (calls to walk-in ratio) and strive to meet or exceed it.
  • Share feedback from callers that may help improve clinic services or patient experience.

Key Skills & Competencies:

  • Excellent verbal communication in English, Malayalam, Arabic (additional priority)
  • Convincing and persuasive speaking ability
  • Patient, empathetic, and good listening skills
  • Basic computer skills (CRM, MS Excel)
  • Ability to handle pressure and meet daily targets
  • Prior experience in healthcare/clinic/hospital tele-calling is an added advantage

Qualifications:

  • Minimum HSC/Graduate in any discipline
  • 1+ year experience in tele-calling or customer service (preferred in healthcare or wellness sector)

Job Types: Full-time, Permanent

Pay: ₹12, ₹18,000.00 per month

Application Question(s):

  • Are you willing to work on Sundays on rotational shift basis?
  • What is your salary expectation?

Experience:

  • tele sales: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

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