Academic Counsellor

2 weeks ago

Cochin, Kerala, India XYLEM LEARNING Full time ₹ 1,80,000 - ₹ 20,00,000 per year

Job Title: Academic Counsellor – Telesales

Job Summary:

We are seeking an energetic and persuasive Academic Counsellor to join our team. The role involves connecting with students and parents through phone calls, understanding their academic goals, and guiding them towards our NEET and JEE preparation programs. The counsellor will play a vital role in student acquisition and admission conversions.

Key Responsibilities:

  • Make outbound calls to students and parents from provided leads/database.
  • Counsel students and parents on NEET and JEE programs.
  • Identify students' academic needs and recommend the right program.
  • Explain course details, curriculum, fee structure, and program benefits.
  • Follow up with leads systematically to ensure maximum conversions.
  • Maintain records of calls, leads, and admissions in the CRM.
  • Consistently achieve weekly and monthly admission targets.
  • Ensure a positive customer experience and resolve queries effectively.

Requirements:

  • Bachelor's degree (any discipline, education background preferred).
  • Experience in telesales, counselling, or EdTech sales is an advantage.
  • Excellent communication and persuasive skills in English and local language.
  • Strong ability to build rapport with parents and students.
  • Target-driven, self-motivated, and proactive.
  • Comfortable working in a performance-oriented environment.

Key Skills:

  • Telesales & Lead Conversion
  • Student Counselling & Guidance
  • Communication & Listening
  • Objection Handling
  • Customer Relationship Management
  • Compensation: Fixed salary + Attractive Incentives

Job Types: Full-time, Permanent, Fresher

Pay: ₹18, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Preferred)

Work Location: In person

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