Academic Counsellor

4 days ago

Cochin, Kerala, India Xylem Learning App Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title: Academic Counsellor Telesales

Job Overview:

We are looking for a dynamic and results-driven Academic Counsellor to join our telesales team. In this role, you will engage with students and parents over phone calls, understand their educational aspirations, and guide them towards enrolling in our NEET and JEE preparation programs. You will play a critical role in driving admissions and supporting students in making informed academic choices.

Key Responsibilities:

  • Make outbound calls to prospective students and their parents from a provided leads database.
  • Understand the academic goals and requirements of students and suggest appropriate NEET/JEE programs.
  • Clearly explain course offerings, curriculum structure, fee details, and key benefits of the programs.
  • Build trust and rapport with students and parents to facilitate enrollment decisions.
  • Follow up with leads systematically to ensure high conversion rates.
  • Maintain accurate records of calls, leads, and admission status in the CRM system.
  • Consistently meet or exceed weekly and monthly admission targets.
  • Address queries and concerns effectively to ensure a positive customer experience.

Qualifications:

  • Bachelor's degree in any discipline (preferred background in education or counselling).
  • Prior experience in telesales, academic counselling, or EdTech sales is a plus.
  • Strong communication and interpersonal skills.
  • Proven ability to influence and persuade potential customers.
  • Self-motivated, target-oriented, and comfortable working in a performance-driven environment.

Key Skills:

  • Telesales and Lead Conversion
  • Academic Counselling and Student Engagement
  • Strong Communication and Listening Skills
  • Objection Handling and Negotiation
  • CRM and Data Management
  • Customer Relationship Building

Compensation:

Fixed Salary + Attractive Incentive Structure based on performance Role & responsibilities

Preferred candidate profile

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