Principal CRM Consultant

1 week ago

Hyderabad, Telangana, India Hirezy Full time ₹ 15,00,000 - ₹ 28,00,000 per year

KEY RESPONSIBILITIES

Technical Delivery

  • Own technical delivery of Dynamics 365 projects led from India, ensuring quality, scalability, and client value.
  • Oversee solution design, implementation planning, and delivery governance for global projects.
  • Work alongside regional Principals and Solution Architects to align delivery with best practices and business strategy.

Team Leadership

  • Recruit, coach, and develop a team of up to 8 Dynamics professionals (consultants, developers, analysts) within the first 18 months.
  • Create a high-performing, collaborative culture with clear expectations and growth pathways.
  • Embed delivery discipline through robust processes, quality assurance, and training.

Collaboration & Coordination

  • Work closely with teams in EMEA and North America to deliver hybrid projects with globally distributed teams.
  • Champion knowledge sharing, reusability, and process alignment across regions.

Market Engagement

  • Support presales activities for Indian prospects, including solutioning, effort estimation, and proposal development.
  • Develop strong working relationships with clients and partners in India where relevant.

WHAT YOU BRING

  • Deep consulting expertise and experience
  • 10+ years of experience delivering Microsoft Dynamics CRM (Sales, CE/Customer Service, Power Platform) solutions.
  • Proven ability to lead technical delivery across full project lifecycle, from design to go-live and post-launch optimization.
  • Experience scaling or establishing delivery teams, ideally in India and working into global/regional structures.
  • Strong grasp of agile delivery processes, governance models, and quality assurance frameworks.
  • Excellent communication and collaboration skills — especially across time zones, cultures, and seniority levels.
  • Ability to context switch between leadership, delivery oversight, and team support.
  • A proactive, solutions-first mindset and a passion for building teams and capability.

Job Types: Full-time, Permanent

Application Question(s):

  • Are you comfortable working a UK Shift 12PM to 9 PM IST - Hybrid - 3 Days

Work Location: In person

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