Email Process Associate

6 days ago

Mumbai Mumbai Suburban Thane, India WNS Holdings Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Hiring Alert | Immediate Requirement - Customer Support Representative (Email Support) | International Airlines Process @ WNS

Interested candidates can directly walk-in for interview from 15th Sept Monday to 19th Sept Friday from 11am-2pm at WNS, Plant 5, Gate no. 2, Godrej & Boyce compound, Vikhroli West, Mumbai.

To Meet- HR Chinmayi Pawaskar

Role: Email Process Associate

Location: Vikhroli West Mumbai (Work from Office)

Shift: Rotational shifts with 1 rotational week off

Pick up & Drop facilities provided

Key Responsibilities:

  • Draft professional emails to resolve customer queries and complaints.
  • Deliver exceptional customer service while handling sensitive issues.
  • Ensure prompt and accurate resolution of customer concerns in line with airlines service standards.

Required Skills:

  • Minimum experience from 6months to 5yrs in customer service email process.
  • Excellent written and verbal communication skills.
  • Strong email drafting and comprehension abilities.
  • Customer-centric approach with problem-solving mindset.

Interested candidates, please share your updated resume at or call on

Please mention Chinmayi on your CV as reference.

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