ServiceNow IRM Consultant

24 hours ago

Bengaluru East Karnataka, India Modern Agile Technologies Full time

Description
We are seeking a skilled ServiceNow IRM Consultant with strong hands-on experience in designing, configuring, and implementing ServiceNow Integrated Risk Management (IRM) solutions. The ideal candidate will have a deep understanding of IRM/GRC frameworks, ServiceNow platform configuration, and integrations, along with a solid foundation in backend development and scripting. This role involves collaborating with cross-functional teams to implement risk, compliance, and audit processes that align with organizational goals and industry standards.

Key Responsibilities
ServiceNow IRM Implementation & Configuration :
Design, configure, and implement ServiceNow IRM (Integrated Risk Management) modules such as :

  • Risk Management
  • Policy & Compliance
  • Audit Management
  • Operational Resilience
  • Regulatory Change Management
  • Continuous Authorization and Monitoring

Customize And Enhance IRM Modules Using

  • Workflows
  • Business rules
  • Client scripts
  • UI policies
  • UI actions
  • Notifications

Platform Development & Backend Engineering

  • Develop backend functionalities using JavaScript, Glide APIs, RESTful APIs, XML, Jelly scripting, AngularJS, and other ServiceNow-supported technologies.
  • Build integrations with third-party systems using REST/SOAP, MID Server, or other integration methods.
  • Configure ACLs and security controls to ensure data integrity and platform security.

CMDB & Data Management

  • Work closely with CMDB teams to ensure proper data mapping, class definitions, and relationship management.
  • Integrate IRM solutions with CMDB for accurate visibility into assets, risks, and controls.
  • Support CMDB audits, data quality improvements, and risk-based asset & Compliance Enablement :
  • Translate business requirements into functional specifications for IRM workflows.

Implement And Enhance Processes Across

  • Operational Risk Management
  • Policy & Compliance
  • Audit Management
  • Issue Management
  • Regulatory tracking
  • Control monitoring
  • Provide insights into GRC/IRM industry trends, best practices, and regulatory expectations.

Technical Documentation & Collaboration

  • Prepare detailed technical documentation including solution designs, configuration changes, and integration diagrams.
  • Partner with business stakeholders, risk teams, and IT teams to deliver effective solutions.
  • Support UAT, troubleshooting, and post-deployment optimizations.

Innovation & Modernization

  • Leverage ServiceNow features such as Virtual Agent / chatbot integration to enhance user engagement.
  • Recommend enhancements and automation opportunities to streamline risk and compliance operations.

Required Skills & Qualifications

  • 3+ years of hands-on experience with ServiceNow IRM/GRC solutions.

Strong Proficiency In

  • ServiceNow configurations (workflows, scripting, UI policies, UI actions, ACLs)
  • JavaScript, XML, REST APIs, AngularJS, Jelly scripting
  • Experience with CMDB : class modeling, data mapping, and relationships.

Understanding Of Risk And Compliance Frameworks Such As

  • Policy Management
  • Compliance Management
  • Operational Risk
  • Audit Management
  • Resilience & Continuity Programs
  • Ability to analyze complex business requirements and translate them into technical solutions.

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