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Tele Caller

2 weeks ago

Surat, Gujarat, India SHARPSKILL ITEDU PVT LTD Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Company Description

Sharpskill IT Edu Pvt. Ltd.
, based in Surat, Gujarat, is a premier IT education and training institute committed to equipping the next generation with job-oriented skills. We offer in-depth courses ranging from 6 to 18 months in major domains like Cyber Security, Cloud Computing, Full-stack Development, Data Science & AI/ML, and both Front-End & Back-End Development. Additionally, we provide short-term courses from 1 to 3 months covering areas such as Web Designing, Flutter Development, UI/UX & Graphic Design, PHP, E-Commerce, Python, Java, and Digital Marketing. Our mission is to deliver innovative IT solutions to bridge the industry skill gap and nurture future-ready professionals.

Role Description

This is a full-time on-site role for a Caller based in Surat. The Caller will be responsible for contacting prospective students, providing them with detailed information about the courses, and guiding them through the enrollment process. Daily tasks include managing call logs, responding to inquiries, organizing follow-up calls, and maintaining accurate records of student interactions. The Caller will also assist with promotional activities and gather feedback from students to improve our services.

Qualifications

  • Excellent communication and interpersonal skills
  • Experience in handling telephonic conversations and customer inquiries
  • Strong organizational and time management skills
  • Basic knowledge of IT courses and educational programs
  • Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, PowerPoint)
  • Ability to work independently and as part of a team
  • Experience in the education or training industry is a plus
  • High school diploma or equivalent; higher education is preferred