Senior Associate

5 - 8 Years

1 Opening

Bengaluru

Job Duties & Responsibilities:

• Provide level one and level two onsite technical support to Grant Thornton lines of business.

• Maintenance of all office PC systems, software, configuration, updates and patching to keep equipment in compliance with firm standards.

• Record support incidents in our incident management system and monitor and manage local office queue and document knowledge solutions if any.

• Install, upgrade, support and troubleshoot Windows operating system and Microsoft Office applications and any other authorized desktop applications.

• Update IT Asset inventory for all laptops, printers, servers, networks & other accessories

• VDI and application support.

• Troubleshoot and replacement of the hardware part of laptops.

• Desk side or remote technical support

• If the issue cannot be resolved by Local ( in-house) team, it will be escalated to respective SME teams

• Handle onboarding/offboarding process

• Reporting hardware issues to vendor if any

• Periodic review of the key IT infrastructure equipment's and create a case to renew/replace the equipment's

• Create AMC with vendor or backup plan, if any IT service is down

• Connectivity escalations if any for Internet connections

• File server access provisions, printer access management

• Managing the vendor relationships and getting the service on time

• Troubleshooting network connectivity in a LAN/WAN environment.

• Support and troubleshoot AV/VC devices.

• Develop and maintain your skills to accomplish job duties and support the firm's technology strategy, seeking development opportunities that promote personal growth and career development.

• Demonstrate the highest degree of professional standards and strict confidentiality in matters that require discretion and adhere to firm policies and procedures.Job Duties & Responsibilities:

• Provide level one and level two onsite technical support.

• Maintenance of all office PC systems, software, configuration, updates and patching to keep equipment in compliance with firm standards.

• Record support incidents in our incident management system and monitor and manage local office queue and document knowledge solutions if any.

• Install, upgrade, support and troubleshoot Windows operating system and Microsoft Office applications and any other authorized desktop applications.

• Update IT Asset inventory for all laptops, printers, servers, networks & other accessories

• AVD and application support.

• Troubleshoot and replacement of the hardware part of laptops.

• Desk side or remote technical support

• If the issue cannot be resolved by Local ( in-house) team, it will be escalated to respective SME teams

• Handle onboarding/offboarding process

• Reporting hardware issues to vendor if any

• Periodic review of the key IT infrastructure equipment's and create a case to renew/replace the equipment's

• Connectivity escalations if any for Internet connections

• File server access provisions, printer access management

• Managing the vendor relationships and getting the service on time

• Troubleshooting network connectivity in a LAN/WAN environment.

• Support and troubleshoot AV/VC devices.

• Develop and maintain your skills to accomplish job duties and support the firm's technology strategy, seeking development opportunities that promote personal growth and career development.

• Demonstrate the highest degree of professional standards and strict confidentiality in matters that require discretion and adhere to firm policies and procedures.

Skills, Qualifications and Requirements:

• Bachelor's degree in Computer Science or related area; equivalent work experience is considered desirable.

• At least 5 years of related work experience in desktop support in a medium or large sized organization.

• General software support expertise to support users.

• Ability to work as a team and be a "team player", especially during time sensitive tasks/projects which may require overtime to successfully complete the job.

• Excellent verbal and written communications skills.

• Excellent customer service skills.

• Flexible at work.

• Self-starter, capable of successfully balancing multiple support and project goals while maintaining priorities unsupervised.

• Highly reliable, well organized and able to maintain a professional work area.

• Perform other duties as necessary or assigned to meet the ongoing needs of the firm.

'Grant Thornton INDUS' comprises GT U.S. Shared Services Center India Pvt Ltd and Grant Thornton U.S. Knowledge and Capability Center India Pvt Ltd. Grant Thornton INDUS is the shared services center supporting the operations of Grant Thornton LLP, the U.S. member firm of Grant Thornton International Ltd. Established in 2012, Grant Thornton INDUS employs professionals across a wide range of disciplines including Tax, Audit, Advisory, and other operational functions. What sets us apart isn't just what we do – it's how we do it. We support and enable the firm's purpose of making business more personal and building trust into every result. We're collaborators – obsessed with quality and ready for anything – who understand the value of strong relationships. Our professionals are well integrated to seamlessly support the U.S. engagement teams, help increase Grant Thornton's access to a wide talent pool, and improve operational efficiencies. Empowered people, bold leadership, and distinctive client service are imbibed in the culture at Grant Thornton INDUS. We are a transparent, competitive, and excellence-driven firm that offers an opportunity to be part of something significant. In addition, professionals at Grant Thornton INDUS serve communities in India through inspirational and generous services to give back to the communities they work in. Grant Thornton INDUS has its offices in two locations in India – Bengaluru and Kolkata