Staff Service Manager

**Job Description Summary****

Join GE Digital as a Technical Delivery Manager, where youll provide your expertise in sustained customer success and growth in the post-sales customer lifecycle. Youll lead a team of GE Project Software Engineers, Partners and Contracted Technical SMEs from Partners and Contractors assigned to the Project Team, developing project delivery strategy and delivering solutions against the scoped requirements to a high level of quality as per the Contract and Schedule.

As a knowledge leader on our EMS/DMS/MMS or Asset Management systems, youll have the unique opportunity to contribute and shape the future of our global team.

Job Description

Role Summary

Responsibilities will include

• Lead a PSA team to deliver the ADMS/AEMS/WAMS projects
• Youll own the End-to-End responsibility on the Software PSA Delivery technical element of projects to meet the contracted requirements, timeline and quality commitments
• Own the Solution, ensuing that any non-Product requirements are reviewed
• Collaborate with the Delivery Manager in relation to the Project Scope, ensuring that the deliverables are in accordance with the Scope of Work
• Engineering and code development for the EMS, DMS systems that meets the high standards.

• Parameterization, optimization, testing of EMS, DMS systems.

• Good technical background is required. The development of professional skills is achieved, in time, by involvement in the team activities and by trainings.

• Knowledge of the power systems phenomena and processes and related mathematical models(power flow, state estimator, short-circuit analysis, contingency analyst, voltage control, load-frequency control, power systems optimal regimes, load forecast, stability analysis, transient analysis, modeling of equipment and of automation and protection systems in power plants and power grids, DTS, models for the energy market);
• C / C ++ programmer skills or similar;
• Responsible for the documentation of requirements, schedule and WBS for any Change Requests within the Project
• Confirm the completion of deliverables against milestones and stage reviews

Leadership:

• Has the ability to lead a team of 6-8 people with motivation and high energy level
• Ability to take ownership of projects and deliver while mentoring and helping team.
• Excellent stakeholder management and ability to deal with multiple functions/ projects in parallel.
• Prepare work breakdown structure, work instructions, estimation tools by working with subject matter experts and prepare a solution package.
• Acts as a go-to person for subordinates both in terms of solution expertise but also in terms of performance management and professional development.
• Proactively engages with cross-functional teams to resolve issues and design solutions.

Qualifications / Requirements:

• Engineering Post Graduate from an accredited university (M.E./M. Tech/ Eng. Power System Engineering Degree)
• 8+ years of experience in T&D Domain and implementation services
• Strong analytical skills.
• Strong written, and interpersonal communication skills.
• Ability to make formal and informal presentation.
• Prior experience of Product management for software solution offerings would be highly desirable.

Desired Characteristics:

• Committed to maintaining the highest standards of service quality in all aspects of project delivery
• Demonstrated ability to manage multiple projects simultaneously
• Strong organizational, analytical, and problem-solving abilities
• Familiar with contract terms
• Experience working with global teams / partners
• Strong oral and written communications skills
• Strong interpersonal and leadership skills

**Additional Information****

Relocation Assistance Provided: Yes