
Hostess/Waitress
1 day ago
A hostess primarily greets guests, manages reservations and waitlists, provides accurate wait time estimates, and escorts patrons to their tables, ensuring a smooth and welcoming experience. They maintain a clean and organized front-of-house, handle phone calls, answer guest inquiries, and coordinate with service staff to ensure excellent customer service and a positive atmosphere within a restaurant or hotel. Key Responsibilities & Duties
- Guest Reception:Greet customers as they enter, welcome them, and provide a positive first impression.
- Reservation & Waitlist Management:Take reservations, manage waitlists, and provide guests with accurate wait time estimates.
- Seating Management:Escort guests to their tables, manage table assignments, and ensure even distribution of guests among waitstaff stations.
- Front-of-House Operations:Keep the dining area, waiting area, and host stand clean and organized.
- Communication:Answer phones and respond to customer inquiries about the restaurant or hotel.
- Staff Coordination:Collaborate with kitchen and serving staff, relaying guest preferences or special requests.
- Customer Service:Assist with guest needs, resolve issues, and contribute to a positive dining experience.
- Information Provision:Provide information about the establishment's menu, specials, and facilities to guests.
- Opening/Closing Tasks:Assist with opening and closing duties for the front-of-house area.
Essential Skills & Qualities
- Strong Communication Skills: To interact effectively with guests and staff.
- Friendly & Approachable Demeanor: To create a welcoming atmosphere.
- Organizational Skills: For managing reservations, seating, and the front-of-house.
- Multitasking Abilities: To handle multiple guests and tasks simultaneously during busy periods.
- Problem-Solving: To handle unexpected situations and resolve conflicts diplomatically.
- Knowledge of Menus: Familiarity with the food and beverage menu to answer questions and make recommendations.
Job Types: Full-time, Permanent
Pay: ₹18, ₹22,000.00 per month
Work Location: In person
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