Payment Collection Executive
6 hours ago
Role & responsibilities
- Contact customers (via phone calls, visits, or emails) to follow up on overdue payments.
- Negotiate repayment plans and settlements with defaulters while adhering to company policy.
- Maintain accurate records of all collection activities and customer interactions.
- Coordinate with the accounts and sales teams to resolve disputes or discrepancies in billing.
- Prepare and submit daily/weekly/monthly collection reports.
- Visit customers premises (for field agents) to collect payments and obtain required documentation.
- Identify high-risk accounts and escalate cases to management when needed.
- Ensure compliance with all legal and ethical standards in debt recovery.
- Build and maintain good relationships with customers to ensure future payment discipline.
Preferred candidate profile
- 3-5 years of experience in collections, recovery, or accounts receivable.
- Strong communication and negotiation skills.
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