Senioe Officer, Branch Operations Manager, Consumer Banking Group

7 hours ago

Srikakulam, Andhra Pradesh, India DBS Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Business FunctionGroup Human Resources has the important role of attracting, retaining, and nurturing talent to ensure that DBS continues to be a competitive employer in Asia. With a well-established team of HR partners, we support and deliver effective people-based solutions and services across businesses. Our goal is to build a high-performance organisation by empowering and engaging our employees. Because we believe that banking is about people.Responsibilities* Oversee the day-to-day operations of the branch, ensuring efficient and effective service delivery to customers* Manage and lead a team of branch personnel, including tellers, customer service representatives, and other operational staff* Develop and implement strategies to improve branch performance, customer satisfaction, and operational efficiency* Ensure compliance with all relevant policies, procedures, and regulatory requirements* Collaborate with other departments and teams within the organization to align branch activities with the overall business objectives* Analyze branch data and metrics to identify areas for improvement and implement corrective actions* Provide training and development opportunities for branch staff to enhance their skills and knowledge* Foster a positive and customer-centric work environment within the branchRequirements* Minimum 5 years of experience in a similar role within the banking or financial services industry* Strong leadership and people management skills, with the ability to motivate and develop a team* Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality customer service* Proficient in data analysis and reporting, with the ability to interpret and act on key performance indicators* Demonstrated experience in implementing process improvements and driving operational efficiency* Thorough understanding of banking regulations, policies, and procedures* Ability to work collaboratively with cross-functional teams and stakeholders* Strong communication and interpersonal skills, with the ability to effectively interact with customers and colleaguesApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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