Revenue Manager

Job Description

Position: Revenue Manager

Department: Sales & Revenue

Reporting To: Vice President of Sales & Marketing

Position Overview

The Revenue Manager is responsible for maximizing hotel revenue, profitability, and market share through strategic planning, pricing, inventory management, and data-driven decision-making. This role oversees room revenue performance across all distribution channels, including OTA, brand website, wholesalers, corporate, and travel trade. The Revenue Manager ensures optimal pricing, evaluates demand trends, and creates strategies that align with the hotel's business objectives.

Key Responsibilities

1. Revenue & Yield Management

• Develop, implement, and monitor pricing strategies to maximize room revenue.
• Optimize inventory allocation across OTA, direct website, GDS, wholesale, and offline channels.
• Conduct daily, weekly, and monthly revenue analysis and provide actionable insights.
• Forecast room demand based on market conditions, events, and historical data.
• Manage rate parity across all channels using the Channel Manager (e.g., Staah, RateTiger, SiteMinder).

2. Distribution Strategy

• Monitor OTA performance and strategize for improved visibility and ranking.
• Coordinate with OTA account managers for promotions, campaigns, and market opportunities.
• Oversee extranet updates, availability loading, promotions, and content accuracy.
• Evaluate channel performance and recommend channel mix optimization.

3. Reporting & Forecasting

• Prepare daily pick-up reports, pace reports, occupancy forecasts, and revenue summaries.
• Present weekly revenue meetings with management: performance, insights, and forecast.
• Analyze competitor pricing, market demand, STR data, and benchmarking tools.
• Create monthly business review reports with detailed analysis and recommendations.

4. System Management (PMS, RMS & Channel Manager)

• Maintain rate codes, room types, and restrictions within the PMS (Opera, Ezee, IDS, etc.).
• Ensure seamless integration between PMS, CRS, RMS, and Channel Manager.
• Troubleshoot rate discrepancies and ensure data accuracy across platforms.

5. Sales Collaboration

• Work closely with Sales & Marketing teams on:
• Corporate rates
• Travel agent deals
• Seasonal packages
• Promotions and flash sales
• Advise sales team on pricing proposals and revenue implications.
• Support reservation team with upselling strategies and training.

6. Strategy & Performance Optimization

• Identify revenue growth opportunities through segmentation analysis.
• Optimize ADR, RevPAR, and GOPPAR.
• Develop short-term tactical strategies and long-term revenue plans.
• Recommend stop-sell, close-to-arrival, minimum stay, and other yield controls.

7. Audit & Compliance

• Monitor rate integrity and prevent revenue leakage across departments.
• Ensure all promotions, campaigns, and rates comply with hotel policies.
• Review and audit OTA commissions, billing, and partner payments.

Qualifications & Skills

Education

• Bachelor's Degree in Hotel Management, Business, Finance, or related field.

Experience

• 3–5 years of experience in hotel revenue management or reservations.
• Experience with PMS, RMS, and Channel Manager systems (e.g., STA AH, SiteMinder).
• Strong exposure to OTAs and online distribution.

Technical Skills

• Advanced Excel skills (Pivot, VLOOKUP, dashboards).
• Knowledge of revenue KPIs: ADR, RevPAR, Occupancy, Pickup, Pace.
• Familiarity with market intelligence tools (RateGain, TravelClick, STR).

Behavioral Skills

• Strong analytical and problem-solving abilities.
• Attention to detail and accuracy.
• Communication and collaboration skills.
• Ability to work under pressure and meet deadlines.
• Strategic thinking with a commercial mindset.

Key Performance Indicators (KPIs)

• RevPAR Index growth
• OTA ranking and contribution
• Occupancy & ADR performance vs. budget
• Forecast accuracy
• Revenue per available segment
• Reduction in overbooking errors and rate discrepancies