Service Engineer – Data Center

Company: Prasa Infocom & Power Solutions Pvt. Ltd.

Location: Bangalore

Experience: 3–6 Years

Industry: Datacenters | Critical Infrastructure | Electrical & Mechanical Systems | Facility Operations

Position Type: Full-Time | Multi-Site Role

Salary: Open for dicsussion

Role Overview

Prasa Infocom & Power Solutions Pvt. Ltd. is looking for an experienced and self-driven Service Engineer – Datacenter Operations to manage the operation, maintenance, vendor coordination, and service delivery across multiple datacenter sites in Bangalore.

This role requires strong technical expertise, excellent customer-handling capabilities, and the ability to manage operations across multiple locations efficiently.

Key Responsibilities

Multi-Site Datacenter Operations

• Manage day-to-day operations across multiple datacenters within Bangalore.
• Ensure uniform adherence to SOPs, safety guidelines, and operational standards across all sites.
• Coordinate regular site visits, health checks, and incident response.

Operations & Maintenance

• Perform preventive and corrective maintenance of DC infrastructure: UPS, Batteries, PAC/CRAC, PDU, DG, LT Panels, Fire Systems, IBMS, etc.
• Monitor critical equipment parameters and respond to alarms and incidents across sites.
• Troubleshoot faults and ensure maximum uptime.

Site & Vendor Management

• Coordinate with OEMs and third-party vendors for service calls, repairs, and breakdown support.
• Supervise vendor activities at all sites ensuring compliance with scope, SLA, and safety norms.
• Validate vendor work, materials, and service reports.

Customer Handling & Service Delivery

• Act as the primary technical point of contact for customers across multiple facilities.
• Provide timely communication, service updates, and incident reports.
• Support client audits, technical walkthroughs, and performance reviews.
• Maintain high customer satisfaction through professional and proactive service.

AMC & Contract Renewals

• Track and manage AMC schedules for all assets across sites (UPS, PAC, fire systems, electrical systems, etc.).
• Coordinate AMC renewals with internal teams and clients.
• Maintain vendor SLA performance and AMC documentation.

Documentation & Compliance

• Maintain logs, checklists, equipment history, and service records for each site.
• Support ISO audits, internal quality checks, and compliance requirements.
• Ensure proper escalation and closure of incidents across all sites.

Qualifications & Experience

• Diploma / BE / B.Tech in Electrical, Electronics, Mechanical, Mechatronics, or related fields.
• 3–6 years of experience in datacenter operations, critical facility operations, or service engineering.
• Experience managing multiple datacenter / critical facility sites is a strong advantage.
• Hands-on expertise with:
• UPS systems, batteries
• Precision cooling (PAC/CRAC)
• LT panels, DG, PDU, switchgear
• Fire detection & suppression
• IBMS & automation systems
• Strong troubleshooting, vendor management, and client coordination skills.
• Ability to work independently, travel between sites, and handle pressure situations.

Preferred Skills

• Exposure to AMC management & renewal processes.
• Certifications like CDCP, CDCS, OEM trainings, or safety certifications.

Why Join Prasa?

• Work with a leading Datacenter & Critical Infrastructure solutions provider.
• Opportunity to manage multiple high-standard datacenters.
• Strong career growth in the rapidly expanding datacenter industry.
• Exposure to advanced technologies and enterprise-grade systems.

How to Apply:

Interested candidates are invited to share their updated profiles at - OR Call us on OR click on the "Apply Now" button.

Join us and be a part of a dynamic organization committed to excellence and integrity.

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