Current jobs related to Analyst - Voice Process - Mumbai, Maharashtra - eClerx
-
Mumbai, Maharashtra, India Creative Indians Full time ₹ 5,00,000 - ₹ 10,00,000 per yearNeed Min 1+yrs exp as a Quality Analyst from International Voice Process BPO.Quality Analyst on papers from International Voice process.Must know RCA/QC tools/Audit Process.US ShiftsFluent EnglishCall send CV
-
Voice Process
2 weeks ago
Mumbai, Maharashtra, India Wehire Talent Solutions Full timeJob DescriptionJob Title:Customer Support Associate - Voice Process (International Process)Location:Malad West, MumbaiAbout the Role:Join a global leader in the digital finance and e-commerce space We are looking for dynamic individuals to be the voice of our prestigious international voice process. You will be responsible for assisting global customers with...
-
Hiring For Voice Process
2 weeks ago
Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 1,04,000 - ₹ 1,30,878 per yearTECH MAHINDRA - HIRING FOR VOICE Process -EXPERIENCEDKey Responsibilities:Voice ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN APPLYEligibility:- Graduate/Undergraduate...
-
Voice Process Associate
1 week ago
Mumbai, Maharashtra, India beBeecustomer Full time ₹ 2,00,000 - ₹ 6,00,000Job Title: Voice Process AssociateJob Description:We are seeking a skilled and professional Voice Process Associate to provide functional, technical or administrative support to resolve customer problems and queries.This role is ideal for individuals with excellent communication skills who can work effectively in a team environment to deliver high-quality...
-
Hiring For Voice Process
1 week ago
Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 45,00,000 per yearTECH MAHINDRA - HIRING FOR Canadian Process -EXPERIENCEDKey Responsibilities:Voice ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN APPLYEligibility:-...
-
US Voice Process
6 days ago
Mumbai, Maharashtra, India Organo Mart Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole DescriptionThis is a full-time on-site role for a US Voice Process representative located in Mumbai. The role involves handling inbound and outbound calls, providing exceptional customer service, and engaging with customers to resolve their queries. Additionally, you will be responsible for maintaining accurate records of interactions, identifying...
-
International Voice Process Professional
1 week ago
Mumbai, Maharashtra, India Apex One Full time ₹ 1,04,000 - ₹ 1,30,878 per yearProcess:International Voice Process Shifts:Rotational (Including Night Shifts) Job RoleWe are hiring enthusiastic and customer-oriented professionals for ourInternational Voice Process. If you have excellent communication skills and are looking to build a career in the BPO/ITeS sector, this is your opportunity Key ResponsibilitiesHandle inbound/outbound...
-
International Voice Process
2 weeks ago
Mumbai, Maharashtra, India Enrich And Enlight Business Consulting Full time ₹ 15,00,000 - ₹ 28,00,000 per yearRole & responsibilitiesMust Have Experience in International Voice ProcessMust Have Experience in US, UK, Australia, Europe Region OnlyMust Have Experience in Call Centre
-
Hiring For International Voice Process
4 days ago
Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 6,00,000 - ₹ 12,00,000 per yearTECH MAHINDRA - HIRING FOR VOICE Process - EXPERIENCEDKey Responsibilities:Voice ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN APPLYEligibility:-...
-
Voice Process Professional
1 week ago
Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 14,000 - ₹ 26,000Job Title: Voice Process ProfessionalAre you looking for a career in customer service? Do you have excellent communication skills and a passion for helping others? We are seeking a highly motivated and experienced Voice Process Professional to join our team.About the Role:This is an exciting opportunity to work with a leading company in the customer service...
Analyst - Voice Process
2 weeks ago
Shift Timings Night Shift|Management Level A| Travel Requirements - NA
The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.
Analyst Role and responsibilities:
- Interaction with Techs in field to provide them real time support
- Checking status of services on account in diagnostic tools
- Ensure to take appropriate steps to resolve customer's problems
- Troubleshooting of technical issues related to customers services Tier 1.5 support
- Communicate effectively and close looping with client in case of observations
- Updating status in internal as well as client tools
- Meet process expectations with high quality standards and adherence to SLAs
- Candidate shall adhere to the information security requirements
- Keep a track of all technicians with regards to the jobs assigned to them
- Call up customers in case of any delays or to confirm appointments
- Answer inbound calls from technicians and/or customers
- Provision equipments on customers accounts once the technician has installed them
- Audit work orders for accuracy and make corrections if required
- Check for signal levels on all equipment and certify jobs as completed
- Call up technicians to verify their status if they are taking longer on the job
- Call up customers one hour prior to their appointment window end time to confirm the technician visit time
- Call up customers to verify if they are home or not and take another appointment in case of customers being away
- Add equipment to account in case there is any work order error or if the customer decided to switch some equipment
- Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment
- Reschedule jobs based on available schedule of customers and technicians
- Ensure customer satisfaction by understanding their needs and customizing the solution
- Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment
- Fill up the completion report and share with the APM/PM on a daily basis
- Collate and share information for all appointments that are cancelled
Technical and Functional Skills:
- Good communication and interpersonal skills
- Ability to quickly and efficiently assimilate process knowledge
- Good at problem solving and root cause analysis
- Professional in conduct/behavior, appearance and communication
- Understanding of web technology and cable setup
- Needs to have ability to adapt to perpetual changes as per Business requirement.
- Must be reliable in terms of attendance and timing
- Flexible for 24X7 Shifts (Night shifts)
- Ability to multi-task For Ex: take notes while on the call etc.
- Ability of analyzing information and evaluating results to choose the best solution and solve problems
- Basic Knowledge of excel
- Experience in Troubleshooting related process
- Experience in cable or telecom industry
- Ability to analyze information and evaluate results to choose the best solution and solve problems
