Team Leader

2 days ago


Navi Mumbai, Maharashtra, India Teleperformance (TP) Full time

Roles and Responsibility

  • Lead and manage a team of customer support representatives to achieve high levels of customer satisfaction.
  • Develop and implement strategies to improve team performance and productivity.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Monitor and analyze team metrics to identify areas for improvement.
  • Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
  • Foster a positive and inclusive work environment that promotes employee engagement and retention.

Job Requirements

  • Proven experience as a Team Leader or similar role in a customer-facing environment.
  • Excellent communication and interpersonal skills are required to lead and motivate a team.
  • Strong problem-solving and analytical skills are needed to resolve complex customer issues.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Experience with CRM software and technology is an asset.
  • Strong leadership and management skills are essential.

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