Team Leader
2 days ago
Roles and Responsibility
- Lead and manage a team of customer support representatives to achieve high levels of customer satisfaction.
- Develop and implement strategies to improve team performance and productivity.
- Provide coaching and training to team members to enhance their skills and knowledge.
- Monitor and analyze team metrics to identify areas for improvement.
- Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
- Foster a positive and inclusive work environment that promotes employee engagement and retention.
Job Requirements
- Proven experience as a Team Leader or similar role in a customer-facing environment.
- Excellent communication and interpersonal skills are required to lead and motivate a team.
- Strong problem-solving and analytical skills are needed to resolve complex customer issues.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Experience with CRM software and technology is an asset.
- Strong leadership and management skills are essential.
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