Team Leader

2 days ago

Navi Mumbai, Maharashtra, India Cococart Ventures Full time

Job Role: Team Leader

About the Role:We are seeking a polished, passionate, and performance-driven Store Manager to lead our luxurychocolate boutique at the airport. This role is perfect for someone who enjoys curating memorablecustomer experiences, leading a high-performing team, and taking full ownership of storeoperations.

Key Responsibilities:

Customer Experience & Service Excellence

  • Ensure every customer receives warm, personalized, and luxury service
  • Maintain a calm, elegant environment that reflects the brands premium identity
  • Train the team to offer guided tastings, gifting consultations, and product storytelling

Team Management

  • Lead, mentor, and schedule staff to ensure optimal floor coverage and energy
  • Drive team motivation, performance reviews, and grooming standards
  • Support onboarding and continuous training of staff in line with brand guidelines

Store Operations & Inventory

  • Oversee daily operations, including opening/closing, cleanliness, stock checks, and cash

management

  • Maintain accurate inventory and coordinate with the warehouse for replenishments
  • Ensure adherence to all SOPs, especially airport regulations and compliance

Sales & Performance Monitoring

  • Achieve store sales targets through active floor leadership and sales coaching
  • Track daily performance, analyze customer patterns, and suggest ideas to improve

conversion and upselling

  • Maintain proper reporting on sales, footfall, and staff KPIs

Visual Merchandising & Presentation

  • Ensure the store is visually stunning and displays are aligned with VM guidelines
  • Coordinate seasonal updates and brand campaigns in-store

What Were Looking For:

  • 6 years of experience in premium or luxury retail/hospitality (chocolates, food, beauty, or

fashion preferred)

  • Strong leadership with excellent communication and grooming
  • Passion for customer experience, attention to detail, and a refined sense of aesthetics
  • Comfortable working in airport shift schedules and maintaining high standards daily
  • Hands-on, reliable, and solution-oriented

What Youll Love:

  • Managing a boutique that brings smiles and indulgence to travellers
  • Being the face of a luxury brand in a unique, high-traffic location
  • Leading a warm, engaging, and service-focused team

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