Fraud Surveillance Analyst

Job Title – Fraud Surveillance Analyst 

The Purpose of This Role

The Fraud Detection Operations group within Fidelity's Fraud Risk and Control department [FRC] plays a vital role in helping the firm prevent, detect, and respond to incidents which could pose significant financial risk to the firm. As a Fraud Surveillance Analyst, you will be responsible for analyzing fraud alerts for all lines of business generated through proprietary and commercial surveillance applications.

Working collaboratively in a team environment with other surveillance personnel is paramount in this role.

The Value You Deliver

• Protecting our clients and the firm from losses resulting from fraudulent activity
• Ensuring timely and accurate analysis within Fraud Surveillance detection systems
• Communicating your findings to management and colleagues
• Conducting and coordinating research requests as needed
• Developing positive relationships with internal and external business partners

The Skills that are Key to this role

Technical / Behavioral

• Experience in fraud investigations, or fraud operations in financial institutions, workplace savings, retail, and institutional businesses.
• Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools
• Critical thinking and analytical decision-making skills to assess situations and take appropriate actions
• Solid attention to detail, collaborative and ability to multi-task and adapt quickly in a fast-paced environment.
• Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented with a passion to deliver exceptional service to customers.
• Have strong organizational skills related to handling multiple tasks/resources at a time and meeting deadlines.
• Demonstrable ability to assess processes, identify developing trends, and communicate findings
• Proficient knowledge in Microsoft Office and Excel

The Skills that are Good To Have for this role

• Your excellent verbal and written communication skills and ability to thrive in a cross-site team setting
• Your ability to work effectively in a team environment with both technical and non-technical people

How Your Work Impacts the Organization

Fraud Surveillance Analysts play a vital part in protecting Fidelity's customers and our reputation. Tens of thousands of transactions occur daily across all of Fidelity. As a Fraud Surveillance Analyst, you work on the front lines, monitoring for evidence or signs that a customer committed fraud, that a person gained unauthorized access to a client's accounts or opened a new account using a stolen identity. To accomplish this, you analyze data from internal proprietary fraud systems and business applications. You also work closely with other teams across Fidelity. You play a critical role in protecting Fidelity and its customers.

The Expertise We're Looking For

• Minimum of 3-5 years of experience in financial services or related industries
• Preferably Bachelor's Degree in Finance, Banking and/or others
• Experience working in the Fraud Detection or Investigations space within Financial Services industry

Company Overview

Fidelity Investments is one of the world's largest providers of financial services. Headquartered in Boston, US, Fidelity's goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. Privately held for nearly 70 years, Fidelity employs 45,000 associates who are focused on the long-term success of our customers. FMR (Fidelity Management & Research) India is the Global Inhouse Center of Fidelity Investments. Headquartered at Bangalore, where operations commenced in 2003, FMR India has another fully-functional unit at Chennai. To know more visit : FMR India

Location : Chennai

Shift timings : Rotational shifts between 7am – 11pm (including at least 1 weekend support)