Manager | Service Delivery | Bengaluru Eco space | Technology Strategy

1 day ago


Bengaluru, Karnataka, India Deloitte Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job requisition ID :: 90129

Date: Sep 30, 2025

Location: Bengaluru Eco space

Designation: Manager

Entity: Deloitte Touche Tohmatsu India LLP

Role Summary

The Service Delivery Manager (SDM) is responsible for ensuring consistent, high-quality IT service delivery to clients/end-users. This role oversees service desk operations, incident/problem/change management, SLAs, and end-to-end service performance. The SDM acts as the primary liaison between IT, business stakeholders, and vendors to ensure services align with business objectives.

Key Responsibilities
  • Service Delivery & Operations
  • Own overall IT service delivery, ensuring SLA and KPI adherence.
  • Oversee L1, L1.5, L2, and vendor teams to maintain service continuity.
  • Drive incident, problem, and change management processes.
  • Proactively monitor and improve service performance, availability, and reliability.
  • Governance & Stakeholder Management
  • Act as the single point of contact for business stakeholders.
  • Conduct regular service review meetings with clients and vendors.
  • Publish service performance dashboards and reports.
  • Manage escalations and ensure timely resolution of critical issues.
  • Continuous Improvement & Transformation
  • Identify opportunities for process standardization and automation.
  • Lead service transition and transformation initiatives.
  • Drive CSAT (Customer Satisfaction) improvements.
  • Ensure compliance with ITIL best practices and governance frameworks.
  • Team & Vendor Management
  • Provide leadership to service desk leads, engineers, and coordinators.
  • Manage vendor performance and contracts in alignment with SLAs.
  • Enable training, mentoring, and knowledge sharing across teams.


  • Bengaluru, Karnataka, India New Era Technology Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Join New Era Technology, wherePeople Firstis at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you'll...


  • Bengaluru, Karnataka, India WyzMindz Solutions Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 7,00,000 per year

    Job Title: Operations Manager - Service DeliveryLocation: Bengaluru, KA.Department: Service DeliveryReports to: Director of OperationsJob SummaryThe Operations Manager for Service Delivery is responsible for overseeing the day-to-day operations to ensure that services are delivered efficiently on time, and within agreed service levels. This role involves...


  • Bengaluru, Karnataka, India Wipro Full time

    We are looking for a self-driven success oriented and inspiring leader for the position of Cluster Delivery Head CDH for Wipro Salesforce practice to manage Salesforce accounts engagements leader shall be responsible for executing delivery of multiple accounts across market unit and ensuring customer success profitable growth employee satisfaction ...


  • Bengaluru, Karnataka, India Tesco Bengaluru Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    About the roleRefer to ResponsibilitiesYou will be responsible forJob Summary:Ensure delivery of high quality Operational activities for SRM within defined targets and as per defined ways of working for Range changes and Development stores In this job, I am accountable


  • Bengaluru, Karnataka, India Tesco Bengaluru Full time US$ 90,000 - US$ 1,20,000 per year

    About the role'- Good understanding of business drivers and how they impact technology- Good hands-on understanding of information security domains and assurance frameworks- Good written and verbal communication and presentation skills- Experience in hands-on deliver of IT audit and/or assurance workYou will be responsible for'- Execute IT controls testing...


  • Bengaluru, Karnataka, India ISG (Information Services Group) Full time

    Position/ Job Title: Service Delivery ManagerLocation: Bengaluru, KarnatakaJob Description for the Position:The Service Delivery Manager (SDM) is responsible for the effective management and organization of operational aspects of IT Services. The job holder is responsible for coordinating the various projects as initiated by the customer and will be single...


  • Bengaluru, Karnataka, India ISG (Information Services Group) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionPosition/ Job Title:**Service Delivery ManagerLocation: Bengaluru, KarnatakaJob Description for the Position:**The Service Delivery Manager (SDM) is responsible for the effective management and organization of operational aspects of IT Services. The job holder is responsible for coordinating the various projects as initiated by the customer and...


  • Bengaluru, Karnataka, India Quantiphi Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role:Senior Engagement Manager/Delivery LeadershipExperience:13+ yearsLocation:Mumbai/Bangalore (Hybrid)As a Delivery Leader, you will be responsible for heading and managing the P&L, delivery efforts and ensuing the execution is sublime of all projects in a B2B environment for Data, Cloud , AI solutions for customers in Insurance & Telecom...


  • Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 60,00,000 - ₹ 1,80,00,000 per year

    Senior Associate Service Delivery Specialist Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow,...

  • Product Manager

    6 days ago


    Bengaluru, Karnataka, India Tesco Bengaluru Full time ₹ 8,00,000 - ₹ 20,00,000 per year

    About the roleJob Description:Product managers at TESCO Technology are passionate about solving problems. They take accountability for complex and company strategic products, and are empowered to drive the product strategy, the roadmap and the outcomes. Driven by curiosity and innovation, coupled with strong partnership with Business, Engineering and Data...