TCC Voice Process

3 days ago

Gurgaon, Haryana, India NLB Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • Handle inbound customer calls professionally.
  • Understand customer needs and provide accurate information or solutions.
  • Maintain call quality standards in terms of tone, clarity, grammar, and active listening.
  • Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction.
  • Record and update customer interactions in the CRM system.
  • Escalate unresolved issues to the appropriate department for timely resolution.
  • Stay updated on product, process, and system knowledge to provide correct information.
  • Adhere to company policies, process guidelines, and compliance requirements.

Preferred candidate profile


• Minimum: 10+2 / Graduate in any discipline.


• 13 years of experience in voice process/customer service.


• Experience in [BPO/BFSI/e-commerce/telecom] will be an advantage.

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